Leticia Garcia
Huntington Beach,CA
Summary
My work experience is varied as I am highly adaptable and am able to educate myself in order to perform job functions and responsibilities that may not be part of my original job description.
Starting with Power Fasteners as a office/ customer service assistant, I was able to grown into sales, production, procurement, IT and as the company grew I grew with it. I found myself working for both Power Fasteners, Industrial Solutions Co. and Project Metals during a transitional time where the older company was being phased out. As a result, I took on additional responsibilities with the finance department performing Accounts Receivables, Payables and Controller duties. I also took over the HR hiring and Payroll responsibilities. In addition, I was also involved in setting up each of the companies including their websites & emails.
I have done almost everything except produce our products, which are structural steel anchor bolts & fasteners. I am intimately familiar with the processes required to produce all our products.
I have also been involved in certification and quality assurance, creation of certification and witnessing testing procedures.
Overview
18
18
years of professional experience
Work History
Accounts Receivable Manager
Project Industries Dba Project Metals
01.2023 - Current
- Enhanced cash flow by implementing efficient accounts receivable processes and procedures.
- Reduced outstanding account balances through diligent follow-up on past due invoices.
- Streamlined invoicing and payment systems, resulting in improved cash management.
- Collaborated with cross-functional teams to resolve billing disputes, increasing customer satisfaction levels.
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Implemented new collection strategies that led to the recovery of lost revenue.
- Analyzed aging reports and provided recommendations for improving collections efforts.
- Developed and maintained strong client relationships, fostering trust and open communication.
- Ensured timely payments from clients through effective communication and proactive followups.
- Partnered with sales teams to develop customized payment plans for high-value clients, ensuring long-term business partnerships.
- Spearheaded process improvements that resulted in increased accuracy of billing information and reduced discrepancies.
- Prepared bills receivable, invoices, and bank deposits.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Reconciled daily AR ledger and verified proper posting.
- Verified discrepancies and resolved clients' billing issues
- Processed incoming payments in accordance with established financial policies.
- Updated aging reports based on daily audits.
- Completed daily process adjustments to maintain accuracy.
- Resolved valid or authorized deductions by entering adjusting entries.
- Posted revenues by verifying and entering transactions from lock box and local deposits.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Utilized financial software to prepare consolidated financial statements.
Operations Manager
Project Industries Dba Project Metals
07.2016 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Accounts Payable Manager
Project Industries Project Metals
07.2016 - Current
- Enhanced financial accuracy by implementing effective accounts payable processes and controls.
- Streamlined invoice processing for improved efficiency and reduced processing time.
- Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
- Improved vendor relationships through timely payments and clear communication of company policies.
- Collaborated with other departments to resolve billing issues promptly and maintain accurate financial records.
- Supported audit processes with well-organized documentation of accounts payable transactions, minimizing errors or discrepancies found during audits.
- Ensured compliance with local, state, and federal tax regulations by maintaining up-to-date knowledge of tax laws affecting accounts payable activities.
- Spearheaded process improvements initiatives resulting in increased efficiency within the accounts payable department.
- Managed accurate and timely processing of over all AP invoices per month.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Input all relevant transactions and supervised properly within accounting system.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Financial Controller
Project Industries Dba Project Metals
07.2016 - Current
- Enhanced cash flow management with timely accounts receivable monitoring and collections efforts.
- Spearheaded the implementation of new accounting software, resulting in increased efficiency and improved financial tracking capabilities.
- Assisted in the preparation of annual tax filings, ensuring full compliance with local, state, and federal regulations while minimizing tax liabilities where possible.
- Optimized working capital availability by proactively managing inventory levels, accounts receivable balances, vendor payment terms negotiation.
- Managed payroll data entry and processing for 15 - 30 (at max) employees to comply with predetermined company guidelines.
- Prepared accurate financial reports and monthly statements for accounts receivable.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Prepared and filed tax returns and generated monthly reports in compliance with regulatory and organizational standards.
- Managed outstanding balance amounts by evaluating reports and determining collection statuses.
Payroll Manager
Project Industries Dba Project Metals
07.2016 - Current
- Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
- Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
- Ensured compliance with federal, state, and local tax laws by staying current on regulations and updating policies accordingly.
- Maintained employee confidence with secure handling of sensitive information during all stages of the payroll process.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Provided expert advice on complex pay-related matters such as overtime calculations, garnishments, bonuses, or deductions to both employees and managers alike.
- Streamlined timekeeping procedures through the implementation of an automated system that accurately tracked employee hours worked for more efficient payroll processing.
- Successfully transitioned from a manual to an electronic payment system for direct deposit enrollments, reducing paper waste within the organization.
- Spearheaded efforts to reconcile historical payroll discrepancies, resulting in improved relationships with affected employees and restored trust in the system.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Calculated deductions and processed payroll for employees.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Reviewed time records for [Number] employees to verify accuracy of information.
- Processed payroll garnishments such as tax liens and child support.
Payroll Manager
Industrial Solutions Co
07.2016 - 01.2018
- Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
- Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
- Collaborated with HR and Finance departments for seamless integration of new hires into the payroll system.
- Ensured compliance with federal, state, and local tax laws by staying current on regulations and updating policies accordingly.
- Maintained employee confidence with secure handling of sensitive information during all stages of the payroll process.
- Reduced errors in payroll data entry by implementing automated systems and providing thorough training to staff members.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Streamlined timekeeping procedures through the implementation of an automated system that accurately tracked employee hours worked for more efficient payroll processing.
Purchasing Manager
Industrial Solution Co
07.2014 - 01.2018
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Streamlined procurement processes for increased efficiency and reduced lead times.
- Managed supplier relationships to ensure timely delivery of products and services.
- Implemented strategic sourcing initiatives, reducing overall purchasing costs.
- Trained junior staff members on best practices in purchasing management, contributing to their professional development and growth within the organization.
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships, and negotiated prices.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
IT Coordinator
Industrial Solutions Co
07.2014 - 01.2018
- Improved system efficiency by implementing and maintaining hardware and software solutions.
- Streamlined IT processes for enhanced productivity through regular system audits and maintenance.
- Managed IT projects to successful completion, ensuring timely delivery within budget constraints.
- Reduced downtime with proactive IT support and rapid issue resolution.
- Enhanced security measures by developing and enforcing comprehensive cybersecurity policies.
- Managed projects from procurement to commission.
- Diagnosed and resolved hardware and software issues.
HR Recruiter
Industrial Solutions Co
07.2014 - 01.2018
- Enhanced candidate experience by streamlining the interview process and providing timely feedback.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Conducted thorough reference checks and background investigations, mitigating potential risks to the company.
- Coached candidates on interview preparation, enhancing their ability to secure job offers.
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Assisted in developing training programs for internal staff members, fostering continuous learning and growth opportunities within the company.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Verified applicant references and employment details.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Studied job descriptions and qualifications to determine applicant requirements.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
Customer Service Sales Specialist
Industrial Solutions Co
07.2014 - 01.2018
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Boosted sales revenue by identifying customer needs and recommending appropriate products.
- Developed strong client relationships for increased loyalty and repeat business.
- Streamlined operations by implementing efficient customer service processes and procedures.
- Improved team performance with ongoing training, coaching, and feedback sessions.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Reconciled orders and payments to coordinate logistics for over all active accounts.
- Trained new employees on customer service, money handling and organizing strategies.
Customer Service Sales Representative
Power Fasteners
08.2006 - 01.2016
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Streamlined communication processes for improved efficiency in handling customer inquiries.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Collaborated with cross-functional teams to optimize the overall customer experience.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
IT Coordinator
Power Fasteners
08.2006 - 01.2016
- Improved system efficiency by implementing and maintaining hardware and software solutions.
- Streamlined IT processes for enhanced productivity through regular system audits and maintenance.
- Managed IT projects to successful completion, ensuring timely delivery within budget constraints.
- Reduced downtime with proactive IT support and rapid issue resolution.
- Coordinated cross-functional teams for seamless integration of new technologies into existing infrastructure.
- Collaborated with vendors to negotiate contracts, resulting in significant cost savings without compromising quality or service levels.
Purchasing Assistant
Power Fasteners
08.2006 - 01.2016
- Achieved cost savings by negotiating with suppliers and securing favorable contracts.
- Streamlined purchasing processes for increased efficiency and reduced procurement time.
- Improved supplier relationships through regular communication and transparent dealings.
- Managed inventory levels effectively to prevent stockouts and minimize holding costs.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
- Supported senior staff in the execution of strategic sourcing initiatives, leading to more competitive supplier agreements.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Oversaw purchase order shipments by managing deadlines and cancellation dates.
- Processed purchase orders and invoices in accordance with company procedures.
Education
Bachelor of Arts - Communications Advertising
Ateneo De Manila University
PhilippinesSkills
- Staff Management
- Cash Management
- Transaction Processing
- Financial Reporting
- Expense processing
- Journal entries expertise
- Issue Escalation
- Payment Scheduling
- Invoice auditing
- Account Reconciliation
- Bank Reconciliation
- Invoice Processing
- Accounting management
- Accounts Payable and Receivable
- Report Generation
- Tax Compliance
- Processing payments
- Collections understanding
- Preparing financial statements
- Accounts receivable management
- Payroll Processing
- Data review
- Bi-weekly payroll processing
- New hire processing
- Resolving discrepancies
- Payroll Auditing
- Expense reimbursements
- Reviewing timesheets
- Employee benefits administration
- Recordkeeping requirements
- Recordkeeping skills
- Maintaining employee records
- HR Support
- Payroll Software Expertise
- Labor law knowledge
- Year-end Procedures
- Direct Deposit Management
- Willing to Learn
- Prioritizing and Planning
- Document Control
- Production
- Financial Management
- Inventory Management
- Customer Service
- Inventory Control
- Sales background
- Purchasing and procurement
- Complex problems analysis
- Staff Development
- Operations Management
- Staff Training
- MS Office
- Onboarding and Orientation
- Cultural Awareness
- Fluent in English, Tagalog Understands written Spanish & French
- Multidisciplinary Collaboration
- Workforce Management
Timeline
Accounts Receivable Manager
Project Industries Dba Project Metals
01.2023 - Current
Operations Manager
Project Industries Dba Project Metals
07.2016 - Current
Accounts Payable Manager
Project Industries Project Metals
07.2016 - Current
Financial Controller
Project Industries Dba Project Metals
07.2016 - Current
Payroll Manager
Project Industries Dba Project Metals
07.2016 - Current
Payroll Manager
Industrial Solutions Co
07.2016 - 01.2018
Purchasing Manager
Industrial Solution Co
07.2014 - 01.2018
IT Coordinator
Industrial Solutions Co
07.2014 - 01.2018
HR Recruiter
Industrial Solutions Co
07.2014 - 01.2018
Customer Service Sales Specialist
Industrial Solutions Co
07.2014 - 01.2018
Customer Service Sales Representative
Power Fasteners
08.2006 - 01.2016
IT Coordinator
Power Fasteners
08.2006 - 01.2016
Purchasing Assistant
Power Fasteners
08.2006 - 01.2016
Bachelor of Arts - Communications Advertising
Ateneo De Manila University
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