Leticia Garcia
Pueblo,US
Summary
Versatile and compassionate professional with a multifaceted background in healthcare, retail, and academic environments. Experienced in dental assisting, providing chairside support, maintaining sterilization protocols, and ensuring patient comfort. Proficient in patient registration and insurance verification using Epic systems, contributing to efficient healthcare operations. Demonstrated leadership and customer service skills through roles in retail management and as a student ambassador, fostering positive experiences for clients and peers. Recognized for strong communication abilities, adaptability, and a commitment to delivering exceptional service across various settings.
Overview
6
6
years of professional experience
Work History
Fulfillment Expert
Target
Pueblo, US
03.2021 - Current
- Fulfills orders for guests to pick up in store, or ship out of store by finding every item needed, by picking, prepping, packing, sorting, and shipping products out.
- Fulfills orders within time limit for order pickup, making sure to have orders done for guest.
- Cross-trained around the store to be able to help in every department from a checkout advocate, guest service advocate, in style, and general merchandise.
- Always greeting guests throughout the store while working making sure they had a great shopping experience, answering all questions and helping to find anything they needed.
- Helps train new employees to understand job functions as well as how to properly use any equipment in back room.
Student Ambassador
Colorado State University-Pueblo
Pueblo, CO
01.2023 - 05.2025
- Answered incoming calls from prospective students inquiring about admissions requirements and deadlines.
- Gave daily tours of campus for prospective students and families, pointing out buildings and detailing student life and activities.
- Participated in training sessions to stay updated on university policies, programs, and offerings.
- Represented college at career fairs, school visits and other informational programs to increase enrollment.
- Worked with other student ambassadors to plan, organize and evaluate programming to meet student needs.
- Generated excitement for prospective students through workshops, presentations and sharing first-hand experiences.
- Maintained professionality and efficiency while working closely with leadership.
Patient Access Specialist
Parkview Hospital
Pueblo , CO
08.2023 - 08.2024
- Managed patient registration and check-in using Epic, guaranteeing accurate demographic and insurance information entry.
- Greeted patients and caregivers, collected documentation, and provided clear visit and procedure explanations to ensure understanding.
- Confirmed insurance eligibility and obtained necessary pre-certifications to facilitate accurate billing.
- Escorted and assisted patients within the facility, ensuring safe movement and access to necessary resources.
- Performed receptionist, registration, and clerical tasks to efficiently register patients for services.
- Performed registration processes across the emergency room, hospital main floor for various departments, including the lab, X-ray, and surgery, to streamline patient flow and service access.
- Actively participated in team meetings and training sessions.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
Dental Assistant
Rocky Mountain Dental Co.
Pueblo, CO
05.2022 - 10.2022
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Sterilized instruments according to established guidelines and protocols.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
Key Holder
Dollar General
Pueblo, US
03.2019 - 03.2021
- Met company standards with regards to merchandising, visual presentation, and housekeeping, unloaded trucks with store inventory weekly.
- Maintained daily records of sales and deposits, balancing cash register.
- Implemented loss prevention measures such as verifying age for alcohol purchases or monitoring suspicious activity within the store.
- Executed opening, closing and register functions to meet business requirements.
- Developed positive relationships with vendors to ensure timely delivery of merchandise shipments.
- Trained new team members on proper key-holding duties including opening and closing the store, handling register transactions, customer service standards.
- Processed customer returns and exchanges to support customer satisfaction.
- Built relationships with customers through friendly conversations about products or services offered at the store.
- Restocked shelves with appropriate items to support availability.
Education
Bachelor of Science - BIOLOGY
Colorado State University-Pueblo
Pueblo, CO, US05-2025
HIGH SCHOOL DIPLOMA -
Dolores Huerta Preparatory High
Pueblo, CO05.2019
Skills
- Critical thinking
- Reliability
- Patient registration
- Epic charting
- Eagerness to learn
- Team leadership
- Collaboration and teamwork
- Effective communication
- Work prioritization
- Medical terminology
- Time management
- Customer service
- Multitasking ability
- Money handling
Timeline
Patient Access Specialist
Parkview Hospital
08.2023 - 08.2024
Student Ambassador
Colorado State University-Pueblo
01.2023 - 05.2025
Dental Assistant
Rocky Mountain Dental Co.
05.2022 - 10.2022
Fulfillment Expert
Target
03.2021 - Current
Key Holder
Dollar General
03.2019 - 03.2021
Bachelor of Science - BIOLOGY
Colorado State University-Pueblo
HIGH SCHOOL DIPLOMA -
Dolores Huerta Preparatory High
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