Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Colin West

Pueblo,CO

Summary

Experienced in customer and consumer products, services, and needs. Proficient in analyzing documentation, facilitating communication between parties, and handling both routine and complex issues on a daily basis. Skilled at identifying and resolving concerns, promoting new products, and achieving sales objectives successfully.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Representative

Main Street Insurance
02.2024 - Current
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Accepted payments and updated accounts with latest information.
  • Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
  • Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
  • Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Insurance Producer

Allstate
08.2023 - 02.2024
  • Followed up with existing customers to ensure satisfaction and renewals of policies.
  • Responded to customer inquiries and problems to promote great service.
  • Advised clients on industry standards, legal requirements, and best practices in the field of insurance.
  • Conducted needs analyses for clients to determine appropriate insurance products.
  • Presented comprehensive explanations of insurance policies to clients.

Insurance Producer

State Farm
01.2023 - 06.2023
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Wrote policies, finalized documents and filed paperwork.
  • Operated in fast-paced and driven sales environment.

Car Salesman

Subaru of Pueblo
01.2021 - 01.2023
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Followed up with customers to build long-term relationships and successful referrals.
  • Collaborated with prospective customers over phone and email to schedule sales appointments.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
  • Maintained up-to-date database of sales contacts and customer information.

1st Assistant Manager

Zumiez
03.2017 - 01.2021
  • Delegated daily tasks to team members to optimize group productivity.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Education

Some College (No Degree) - Business Ethics

Pueblo Community College
Pueblo, CO

Skills

  • Computer Skills
  • Insurance Sales Strategy
  • Cross-Selling and Upselling
  • Email Marketing
  • Policy Adjustment Knowledge
  • Customer Follow-Up
  • Critical Thinking
  • CRM Software
  • Service Oriented
  • Good Work Ethic
  • Licensed in Colorado
  • Sales Proficiency
  • Sales Expertise
  • Client Relations
  • Customer Service
  • Customer support
  • Customer relations
  • Database maintenance
  • Organization
  • Complaint handling
  • Database management
  • Account updates
  • Customer relationship management
  • Account management
  • Payment acceptance
  • Remote assistance
  • Critical thinking

Certification

  • Licensed Property & Casualty - 2023
  • Licensed Car Salesman- 2021

Timeline

Service Representative

Main Street Insurance
02.2024 - Current

Insurance Producer

Allstate
08.2023 - 02.2024

Insurance Producer

State Farm
01.2023 - 06.2023

Car Salesman

Subaru of Pueblo
01.2021 - 01.2023

1st Assistant Manager

Zumiez
03.2017 - 01.2021

Some College (No Degree) - Business Ethics

Pueblo Community College

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Colin West