Leticia Garza
Friendswood
Summary
Versatile Information Technology Business Analyst with a solid background in business requirements gathering, system analysis, and software testing. Exhibit strong critical thinking skills, combined with an ability to develop innovative solutions for operational efficiency. Demonstrated success in bridging the gap between technical teams and business stakeholders, resulting in improved productivity and streamlined processes.
Overview
18
18
years of professional experience
Work History
IT Business Analyst - Boutique Systems
Francesca's
Houston
09.2022 - 01.2026
- Collaborated with cross-functional teams to gather requirements for IT projects.
- Aligned IT solutions with business goals through effective stakeholder communications.
- Analyzed business processes to identify technology needs and improvements.
- Developed functional specifications and documentation for software solutions.
- Ensured system functionality met business needs by facilitating user acceptance testing.
- Enhanced existing systems based on user feedback and trends.
- Conducted training sessions for staff on new technology and systems implementation.
- Monitored system performance and provided support for troubleshooting issues.
IT Business Analyst
Star of Hope
Houston
04.2021 - 08.2022
- Analyzed business requirements to align technology solutions with organizational goals.
- Developed process maps to identify areas for operational efficiency in IT systems.
- Facilitated training sessions on new software applications to ensure staff proficiency and adoption.
- Developed user manuals and support documentation to support effective use of implemented technology solutions.
Manager Store Systems
Stage Stores Incorporated
Houston
03.2017 - 09.2020
- Manage and implement Meraki Access Points
- Administered Cisco managed switches and Cisco Access Points.
- Delivered advanced Tier II support to resolve complex technical problems, enhancing user satisfaction and system reliability
- Project Manager for all wireless projects
- Developed and managed comprehensive test plans and documentation to ensure software quality and functionality
- Created high-level design documents for new software to guide development and ensure alignment with user needs
- Trained new help desk associate on wireless applications and equipment
Senior Business Analyst
Stage Stores Incorporated
Houston
02.2014 - 03.2017
- Project Manager for all wireless projects
- Project manager for Electronic Sign Label (ESL), Stage is the first company to have digital signs with tri color in the US.
- Prepared and monitored over 2,000 handheld devices and Cisco Access Points to ensure operational readiness
- Developed high-level design documents for all new applications integrated into Symbol handheld devices, enhancing usability
- Write user procedures for new applications for the handheld device
- Testing new applications for handheld devices
- Second level support for Help Desk - wireless applications
- Delivered training sessions to help desk associates on wireless applications and equipment.
- Travel to stores to setup new equipment for ESL
- Test POS mobile tablet
- Taught procedures for testing POS equipment and preparing new in-store processors
- Trained on setting up merchant accounts and setting up bank information
- Trained employee on different POS equipment we have in stores and what vendor to order from
Business Analyst
Stage Stores Incorporated
Houston
04.2011 - 02.2014
- Requirements gathering, drafting design documents, process flow analysis
- Led technical efforts and managed project timelines on various wireless projects to enhance system performance.
- Contributed to initiatives aimed at enhancing POS systems.
- Executed new store preparation and testing, managing in-store server, POS register hardware, and wireless equipment setup to ensure operational readiness during weekly real estate meetings.
- Traveled to various store locations to update, test, and install wireless equipment
- Tested software bugs and systematic issue before software was released for pilot and production.
- Researched production issues and communicated with outside vendor for bug fixes
Help Desk Specialist
Stage Stores Incorporated
Houston
09.2007 - 04.2011
- Resolved technical issues over the phone, liaising between MCI/World COM and Corp Network Group to ensure functionality of Point of Sale (POS) equipment.
- Collaborated with Information Systems department daily to expedite resolution of credit network issues, ensuring reliable system functionality.
- Coordinated communication between store departments and vendors to resolve issues, facilitating smooth operations and improving client satisfaction.
Education
Bachelor of Science - Information Security Systems
ITT Technical Institute
Webster, TX12.2010
Associate of Applied Science - Information Technology- Computer Network Systems
ITT Technical Institute
Webster, TX09.2007
Skills
- Requirement gathering
- Training delivery
- Process analysis
- Use case analysis
- Test planning
- Test documentation
- Business intelligence tools
- SQL
- Software development life cycle
- Project management
- JIRA
- Service Now
- Salesforce
- System performance monitoring
- System troubleshooting
- IT troubleshooting
- Technical writing
- Support documentation
- Cross-functional collaboration
- Stakeholder communication
- Process evaluation
- Training delivery
- Problem solving
- Attention to detail
- Organizational skills
- Reliability
- Team building
- Team collaboration
- Adaptability
- Problem-solving
- Interpersonal skills
- Microsoft Office
- Adaptability
- Interpersonal skills
Timeline
IT Business Analyst - Boutique Systems
Francesca's
09.2022 - 01.2026
IT Business Analyst
Star of Hope
04.2021 - 08.2022
Manager Store Systems
Stage Stores Incorporated
03.2017 - 09.2020
Senior Business Analyst
Stage Stores Incorporated
02.2014 - 03.2017
Business Analyst
Stage Stores Incorporated
04.2011 - 02.2014
Help Desk Specialist
Stage Stores Incorporated
09.2007 - 04.2011
Bachelor of Science - Information Security Systems
ITT Technical Institute
Associate of Applied Science - Information Technology- Computer Network Systems
ITT Technical Institute