LETICIA GOMEZ
Hollister,CA
Summary
Personable, friendly and solution-oriented Customer Service Operator with over 20 years of experience in service and support in array of different fields. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
VTA Operator Lightrail and Bus
3331 N 1st St
San Jose, CA
11.2011 - 12.2023
- Detailed train and bus check outs to ensure the safety of myself and the passengers throughout each day
- Arrived early daily and took the appropriate amount of allotted time, and personal time to ensure proper departure time was met daily while utilizing acquired skills to troubleshoot any train or bus malfunctions
- Professionally communicated with Supervision, the control center, and passengers for normal to-to-day activity, as well as for any escalated issues
- Able to throw switches along the tracks when required to
- Knowledge of all codes, and procedures for proper communication, routing, and safety
- Collected passenger fare, and sold day, monthly, and yearly passes
- Handled all issues daily with passengers while operating with no supervision or other co-workers around.
Stanford Hospital Transplant Financial Counselor
300 Pasteur Dr.
Stanford, CA
06.2011 - 01.2012
- Work with and help patients through their transplant process
- Code, obtain pre-authorizations for services needed
- Notify patients, social workers, case workers, Doctors, and managers of findings
- Assist patients on obtaining proper insurance if possible
- Ensure proper reimbursement of claims from insurance companies
- Able to handle very highly sensitive situations with discretion, courtesy, and respect.
Sonora Quest Laboratories- Government Reimbursement Lead
1255 W Washington St.
Tempe, AZ
05.2007 - 04.2011
- Lead in Six Sigma black belt project
- Ahcccs reimbursement biller/collector
- Lead in collections for Government accounts
- Created S.O.P
- For Government billing and collecting procedures
- Worked directly with department Manager for billing and staff updates.
Kaiser Permanente Patient Relations, Member Services, Receptionist, billing department Coder, and ER financial counselor
09.1998 - 12.2006
- Worked in several different Kaiser locations: Santa Theresa, Milpitas, Campbell, and Redwood City
- Handled patient escalated complaints to assist in resolution
- Assisted members in getting assigned providers of service and booked appointments
- Collections of high volume of cash daily and balanced out cash drawers
- Went to school nightly to obtain medical biller and coder certificates to advance in the company
- Worked in billing, coding patient charts and was lead ER financial counselor.
Education
Associates Degree -
Ricks College/BYU IDAHO
04.2001
Skills
Safety Compliance
- Self Motivation
- Project Management
- Quality Assurance
- Teamwork and Collaboration
- Advanced troubleshooting
- Reliability
- Multitasking
- Customer Service
- Attention to Detail
- Effective Communication
- Computer Skills
- Positive Attitude
- Incident Reporting
Certification
- Manicurist License 2023
- Supervisory home study program certificate 2018
- Medical Billing and coding- Bryman College 2008
References
Available upon request
Languages
Spanish
Native/ Bilingual
Affiliations
- Entrepreneur
- Nail artist/manicurist
- Karaoke
- Hiking
Timeline
VTA Operator Lightrail and Bus
3331 N 1st St
11.2011 - 12.2023
Stanford Hospital Transplant Financial Counselor
300 Pasteur Dr.
06.2011 - 01.2012
Sonora Quest Laboratories- Government Reimbursement Lead
1255 W Washington St.
05.2007 - 04.2011
Kaiser Permanente Patient Relations, Member Services, Receptionist, billing department Coder, and ER financial counselor
09.1998 - 12.2006
Associates Degree -
Ricks College/BYU IDAHO