Reggie Jones
Class “A” cdl
Chicago,IL
Summary
Bus operator with over a year experience driving within the city of Chicago with a passenger load. Dynamic Delivery Specialist with a proven track record at Car Leasing Inc., excelling in customer satisfaction through effective communication and timely deliveries. Demonstrated strong organizational skills and adaptability, ensuring safety compliance and accurate documentation. Recognized for professionalism and the ability to handle cash transactions responsibly, contributing to a seamless delivery experience.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Bus Operator
Chicago Transit Authority, CTA
03.2024 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
Delivery Specialist
Car Leasing Inc.
04.1999 - 01.2024
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
Education
Diploma - General Studies
07.1997
Skills
- Strong organizational skills
- Self-motivation and discipline
- Professionalism and punctuality
- Patience and tolerance
- City and non-city driving
- Delivery schedules
- Safety protocols and procedures
- Effective communication
- Documentation accuracy
- Physical stamina and strength
- Vehicle maintenance
- GPS navigation mastery
- Basic math
- Safety compliance awareness
- Delivery scheduling
Certification
Class “A” cdl with passenger endorsement.
Timeline
Bus Operator - Chicago Transit Authority, CTA
03.2024 - Current
Delivery Specialist - Car Leasing Inc.
04.1999 - 01.2024
Archdiocese of Weber - Diploma, General Studies
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