Delroy Baynes
Jamaica
Summary
As a safe and competent vehicle operator, who has years of experience providing quality customer care and service and also an International Brotherhood of Teamsters Union Local 282 member. I am a team player who would be a great asset to any company that provides an opportunity to grow professionally. As an experienced Bus Operator, possess deep knowledge in driving public transportation vehicles, adhering to set routes, and maintaining regular schedules. Strong safety record complements skill in handling difficult passengers or resolving conflicts. Customer service oriented with ability to communicate effectively and help passengers with various needs. Previous roles have positively impacted passenger satisfaction levels through punctuality and courteous interactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bus Operator
Cauley Coaches Inc.
Jamaica
02.2024 - Current
- Responded quickly and calmly to emergency situations such as medical emergencies or accidents involving the bus.
- Transport construction workers from the employee parking lot to the construction job site.
- Inspected the interior of the bus pre- and post-trip for all service equipment in use.
Bus Operator
Party Bus Express
02.2019 - 01.2023
- Maintain a friendly, professional relationship with clients.
- Communicate effectively with office staff, and dispatchers.
- Routinely perform pre-trip and post-trip inspections of the assigned vehicle.
- Fuel the van daily, and maintain the interior and exterior of the vehicle.
- Operate the van or bus in a safe and efficient way, according to all policies and procedures, transport passengers with disabilities, and senior citizens, to and from various city locations safely.
- Inspected interior of bus after each trip for any lost items left behind by passengers.
- Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
- Responded quickly and calmly to emergency situations such as medical emergencies or accidents involving the bus.
Bus Operator
MTA NYCTA/Rockland Coaches/MV Transportation
04.2018 - 02.2019
- Respond to all passenger questions regarding routes and schedules.
- Effectively communicated with dispatch regarding all transport details.
- Routinely perform pre-trip and post-trip inspections of assigned vehicle.
- Operate paratransit car or van in a safe and efficient way according to all policies and procedures; transport passengers with disabilities and senior citizens to and from various city locations safely.
- Fuel van daily and maintained interior and exterior of the vehicle.
School Bus Driver
First Student Inc.
11.2016 - 06.2017
- Transported students to school and home making two round trips daily; provided transportation services for school field trips.
- Prepared assigned seating charts to keep smaller children in front for closer supervision.
- Assisted children in crossing heavily trafficked roadways.
- Reconfigure bus route when new stops are added or removed from schedule.
Education
Certification - Electrical Installation
School of Cooperative Technical Education
Manhattan, NY01.2006
High School Diploma -
W.E.B Dubois Academy
Brooklyn, NY01.2005
Skills
- Interpersonal skills
- Organizational skills
- Microsoft Office 365
- Class B CDL
- OSHA 30-hour construction
- Safety and health
- Vehicle operation
- Route planning
- Safety compliance
- Emergency response
- Passenger assistance
- Vehicle inspection
- Communication skills
- Customer service
- Conflict resolution
- Record keeping
- Time management
- Attention to detail
- Problem solving
- Adaptability
- Safe driving skills
- Team collaboration
Certification
- Class B DCL, 10/16
- OSHA 30Hour Construction Safety and Health, 10/16
Timeline
Bus Operator
Cauley Coaches Inc.
02.2024 - Current
Bus Operator
Party Bus Express
02.2019 - 01.2023
Bus Operator
MTA NYCTA/Rockland Coaches/MV Transportation
04.2018 - 02.2019
School Bus Driver
First Student Inc.
11.2016 - 06.2017
Certification - Electrical Installation
School of Cooperative Technical Education
High School Diploma -
W.E.B Dubois Academy
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