Leticia Gonzales
Scottsdale,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Manager
RJ Reliable
04.2024 - 12.2024
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees. Hiring and managing schedules for property up keep.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
Poker Dealer
Desert Diamond Casino
04.2023 - 04.2024
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Computed amounts of players' wins or losses by calculating amount of money won.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Answered players questions and resolved disputes to provide excellent customer service.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Learned and followed company procedures to maintain consistency and standards.
- Enforced game rules to maintain fair paly and avoid disputes.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Kept gaming areas clean and organized to maintain safe and secure environment.
Real Estate Agent
WestUSA
10.2006 - 04.2023
- Advertised client properties through websites, social media, and real estate guides.
- Communicated with clients to understand property needs and preferences.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Maintained connections with clients to encourage repeat business and referrals.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Negotiated, facilitated, and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Reviewed market research data and changed sales plans accordingly.
- Advised clients on market conditions and property value for informed decision-making.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Coordinated appointments to show tenants and buyers prospective homes.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Reviewed and executed confidential documents, contracts and disclosures.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Prepared and presented contracts and other legal documents to clients.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
Education
Poker Dealer Certification - All Games of Poker And Casino Procedure
Casino Institute
Peoria02-2023
No Degree - Real Estate in Arizona
School of Real Estate
Scottsdale09-2006
High School Diploma -
Heritage Academy
Tx05-1998
Skills
- Customer Service
- Documentation and reporting
- Partnership development
- Contract management
- Decision-making
- Staff management
- Relationship building
- Complex Problem-solving
- Policy implementation
- Disciplinary techniques
- Project management
- Conflict resolution
- Sales techniques
- Cross-functional teamwork
- Time management
- Safety procedures
- Negotiation
- Lead generation
German
Lived in Berlin Germany for the first 12 years of my life before moving to Paradise Valley, AZ in 1992. I speak, read and write proficiently in German.
Languages
German
Native or Bilingual
Timeline
Manager
RJ Reliable
04.2024 - 12.2024
Poker Dealer
Desert Diamond Casino
04.2023 - 04.2024
Real Estate Agent
WestUSA
10.2006 - 04.2023
Poker Dealer Certification - All Games of Poker And Casino Procedure
Casino Institute
No Degree - Real Estate in Arizona
School of Real Estate
High School Diploma -
Heritage Academy
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