Leticia Gutierrez

Conifer Healthcare Solutions

El Paso , TX

08.2019 - Current

Assisted in developing automated systems for streamlining the account verification process.
Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Updated patient accounts with insurance verification information to ensure accurate billing.
Implemented quality control measures to ensure accuracy of verified information.
Navigated through multiple online systems to obtain documentation.
Provided guidance on regulatory requirements related to account verification processes.
Developed and maintained professional relationships with insurance representatives.
Managed multiple tasks and priorities in a high-volume, fast-paced environment.
Participated in audits and quality assurance activities related to insurance verification.
Retained strong medical terminology understanding in effort to better comprehend procedures.
Maintained up-to-date knowledge of insurance policies, including Medicare and Medicaid.
Utilized electronic medical records (EMR) systems for documenting verification processes.
Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Resolved insurance-related issues and discrepancies to prevent claim denials.
Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.