Brittany Alexander

• Retained strong medical terminology understanding in effort to better comprehend procedures.
• Assisted in training new staff on insurance verification procedures and best practices.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Communicated with patients with compassion while keeping medical information private.
• Participated in training sessions on new software programs used for verification purposes.
• Responded to patient inquiries regarding insurance coverage and billing issues.
• Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
• Greeted patients, determined purpose of visit and directed to appropriate staff.
• Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
• Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
• Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
• Handled billing related activities focused on medical specialties.

• Maintained a clean and organized reception area to uphold company image.
• Coordinated maintenance requests for office equipment and facilities.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Assisted with scheduling appointments for clients and visitors.
• Responded to inquiries and room requests made online, by phone, and via email.
• Verified identity documents for new customers before opening accounts in accordance with company policies.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Verify insurance, faxed referrals

• Handled cash transactions accurately, balancing the register at the end of each shift.