GiaMy Pham
SAN JOSE,CA
Summary
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
3
3
years of professional experience
Work History
Insurance Verification Specialist
Southwest WomanCare OBGYN
06.2023 - 08.2025
- 03Verified insurance eligibility and benefits for patients to ensure accurate coverage information.
- Communicated with insurance companies to resolve discrepancies and obtain necessary authorizations.
- Assisted patients in understanding their insurance plans and financial responsibilities.
- Collaborated with medical staff to ensure timely submission of claims and adherence to compliance standards.
- Trained new hires on best practices for insurance verification and system navigation techniques.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Patient Access Representative
Southwest WomanCare OBGYN
10.2022 - 06.2023
- Managed patient check-in and registration processes to enhance workflow efficiency.
- Assisted in scheduling patient appointments, optimizing physician schedules for better access.
- Collaborated with clinical staff to streamline front-office operations and reduce wait times.
- Trained new staff on procedures and protocols to maintain high service standards.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
Education
Bachelor of Science (B.S.) - Public Health (Health Services Administration)
San Jose State University
San Jose, CA05.2022
Associate in Arts (A.A.) - Social and Behavioral Sciences
De Anza College
CA06.2019
Skills
- Experienced with AthenaHealth software
- Coordination and scheduling
- Eligibility determination
- Insurance coverage verification
- Thoroughness in reviewing work
- Coverage and authorizations
- Client relationship management
- Appointment scheduling
- Client support experience
- Detail-oriented data management
- Patient registration
- Clear and concise communication
Languages
Vietnamese
Native or Bilingual
Timeline
Insurance Verification Specialist
Southwest WomanCare OBGYN
06.2023 - 08.2025
Patient Access Representative
Southwest WomanCare OBGYN
10.2022 - 06.2023
Associate in Arts (A.A.) - Social and Behavioral Sciences
De Anza College
Bachelor of Science (B.S.) - Public Health (Health Services Administration)
San Jose State University