Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Leticia Hammond
Union City,GA
Work Preference
Summary
Dynamic Store Manager with a proven track record at Rainbow Shops, excelling in customer service and inventory management. Enhanced sales performance through effective team leadership and strategic merchandising, achieving high customer satisfaction. Skilled in operations management and staff training, fostering a motivated workforce to drive results in a fast-paced retail environment.
Overview
2027
2027
years of professional experience
Work History
Store Manager
Rainbow Shops
2016 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to improve customer service and sales performance.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Analyzed sales trends to develop effective merchandising strategies that enhanced product visibility.
- Developed staff schedules, balancing labor costs with peak business demands for optimal efficiency.
- Resolved customer complaints promptly, maintaining high satisfaction levels and fostering loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
Store Manager
Citi Trends
Atlanta, GA
2013 - 2016
- Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
- Collaborated with corporate on promotional campaigns, driving customer engagement and increasing sales revenue.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Family Dollar
Atlanta, GA
2008 - 2013
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Benjamin E Banneker High School
Atlanta, GASkills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Customer service management
Store operations
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Inventory control
POS systems
Recruitment and hiring
Team building and leadership
Team motivation
Operations management
Leadership development
Supply ordering
Policies and procedures
Store displays
Staff supervision
Staff management
Employee scheduling
Accurate cash handling
Sales expertise
Work Planning and Prioritization
Opening and closing procedures
Payroll management
Sales professional
Customer response
Bank deposit procedures
Loss prevention
Timeline
Store Manager
Rainbow Shops
2016 - Current
Store Manager
Citi Trends
2013 - 2016
Store Manager
Family Dollar
2008 - 2013
High School Diploma -
Benjamin E Banneker High School