LETICIA HERNANDEZ
Fowler,Ca
Summary
Dependable juvenile detention officer with over 14 years experience working with at risk youth and equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction.
Overview
14
14
years of professional experience
Work History
CurrentYouth Care Specialist
Fresno EOC
11.2021
- Assessed and monitored youth skills and progress to determine skill development needs and priorities
- Provided behavior management counseling to youth clients on one-on-one and group basis by teaching coping techniques and adaptive behavior
- Conducted intake services by completing necessary paperwork, providing youth with overview of program services and placing youth into shelters and facilities
- Managed load of 15 open cases, checking in regularly to assess progress and identify difficulties
- Provide crisis intervention information to clients and/or their families
- Helping youth in obtaining resources such as food, employment, clothing shelter or job information
CurrentJuvenile Detention Officer
Madera County Probation
01.2006
- Intervened during fights and disturbances to stop unauthorized behaviors and restore order
- Completed accurate database updates to maintain inmate and facility records
- Taught juvenile offenders basic like skills such as communication and decision making
- Supervise up to 15 youth during mealtimes and recreation
- Write incident reports about behavioral or anything that needs to be documented
- Complete paperwork and document
Security Officer
Table Mountain Casino
06.2021 - 01.2022
- Reviewed operations at screening points to proactively intervene and mitigate escalations
- Directed individuals through security processes, clearly explaining policies and procedures
- Investigated incidents involving force or weaponry to minimize liability and protect public and security personnel
- Maintained functional knowledge of assigned stations and facility-wide protocols
- Leveraged critical thinking to identify and address potential security threats
- Collaborated with law enforcement personnel, emergency response management and public safety teams to address incidents.
Child Care Worker
Promesa Behavorial Health
06.2020 - 09.2021
- Built positive relationships with parents and listened to concerns and requests
- Case Management
- Support youth emotional and social development by encouraging positive self concepts and understanding of others
- Instruct youth in health and personal habits
- Care for youth from the ages of 12 - 18 that have been traumatized or have mental health issues
- Prepare documentation for youth to provide to their Probation Officer, Social Worker or to their mental health provider
- Encourage the youth while in school or employment for positive outcomes
Victim Advocate
Valley Crisis Center
09.2020 - 06.2021
- Provided intake services for survivors of human trafficking or domestic violent violence and sexual assault crimes, organizing important support and care services
- Organized housing and care services for displaced victims, confirming maintenance of safe and healthy living situations for served clients
- Maintained in-depth training on communicating with domestic violence victims, adhering to prescribed guidelines on confidentiality and privacy
- Conducted victim needs assessments and provided appropriate assistance
- Collaborated with all law enforcement agencies to integrate criminal and legal
- Education outcome impacts into victim care plans
- Worked with human trafficking or domestic violence clients to understand needs and coordinate necessary services
- Helped clients follow treatment plans by setting up appointments, arranging transportation and offering personalized support.
Juvenile Correctional Officer
Fresno County Probation
03.2018 - 05.2020
- Applied training in conflict-resolution and communication to interact professionally with inmates, staff and general public
- Managed inmate custody and security throughout correctional facility, in courthouse and during transportation
- Completed accurate database updates to maintain inmate and facility records
- Obtained information to accurately complete inmate documents throughout booking process
- Intervened during fights and disturbances to stop unauthorized behaviors and restore order
- Performed scheduled inmate counts and reported discrepancies or initiated lock-downs.
Probation Correctional Officer
Tulare County Probation
04.2008 - 05.2016
- Monitored perimeters, gates and internal doorways during patrols and surveillance camera shifts
- Escorted offenders within and outside institution, maintaining stringent control and awareness to reduce risks
- Used and maintained keycards, two-way radios and weapons with strong regard to safety protocols
- Communicated with visitors to explain policies and complete searches prior to authorized entry
- Coordinated secure and safe visitation between inmates and personal contacts
- Maintained vigilance to identify conflict and dangerous behaviors prior to escalation
- Obtained information to accurately complete inmate documents throughout booking process.
Education
Associate of Science - Administration of Justice
Fresno City College
Fresno, CaBachelor of Science - Criminology
University of California Fresno
Fresno, CA05.2024
Skills
- Visitation oversight Inmate
- Monitoring
- Facility security Secure exits
- Self -discipline Trauma Informed Counseling
- Building Assets Crisis Intervention Prevention
- Conflict Resolution Skills Case Management
- Safety and Security
Timeline
CurrentYouth Care Specialist
Fresno EOC
11.2021
Security Officer
Table Mountain Casino
06.2021 - 01.2022
Victim Advocate
Valley Crisis Center
09.2020 - 06.2021
Child Care Worker
Promesa Behavorial Health
06.2020 - 09.2021
Juvenile Correctional Officer
Fresno County Probation
03.2018 - 05.2020
Probation Correctional Officer
Tulare County Probation
04.2008 - 05.2016
CurrentJuvenile Detention Officer
Madera County Probation
01.2006
Associate of Science - Administration of Justice
Fresno City College
Bachelor of Science - Criminology
University of California Fresno
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