LETICIA HERNANDEZ
LifeStance Health
Aubrey,TX
20
years of professional experience
Detail-oriented healthcare professional with 15 years of experience in patient intake, scheduling, and insurance verification. Expertise in managing high-volume workloads and enhancing client experiences through effective problem-solving and cross-team collaboration. Proven ability to streamline operations and improve workflows.
Work History
Intake Coordinator
2 Years- Coordinated patient intake and scheduling for behavioral health services, ensuring timely access to care and enhancing patient experience.
- Managed initial assessment scheduling and client flow, maintaining accuracy and minimizing delays in service delivery.
- Collect, verify, and maintain patient information and records in accordance with privacy and regulatory requirements.
- Safeguard confidential patient information and follow established privacy and compliance standards.
- Collaborate with multidisciplinary teams to coordinate services and support quality patient care.
- Provided patients, families, and groups with tailored information and resources based on specific identified needs.
Intake Coordinator / Administrative Assistant
4 Years 8 Months- Managed intake for up to 250 new patients per month while maintaining accurate and timely onboarding.
- Developed and implemented intake procedures, enhancing workflow efficiency and ensuring consistent patient onboarding.
- Collaborated with medical staff to collect, verify, and document patient information accurately.
- Reviewed patient accounts and diagnosis codes, ensuring accuracy for billing and maintaining account integrity.
- Explained insurance information and coverage details to patients and performed high-volume administrative support.
- Explained insurance information and coverage details to patients while providing comprehensive administrative support.
Customer Service Representative II
2 Years 5 Months- Acted as the primary contact for escalations, orders, service concerns, and customer inquiries.
- Resolved customer issues through needs assessment and negotiation, delivering tailored service or pricing solutions.
- Recommended products based on customer needs, enhancing customer satisfaction and supporting team in maintaining service standards.
Collector I
3 Months- Managed delinquent automotive accounts, negotiated payment arrangements to facilitate timely recovery, and processed customer payments to reduce outstanding balances.
- Maintained accurate account documentation and processed payment requests while updating customer information to ensure compliance and improve service efficiency.
- Negotiated payment arrangements with delinquent account holders to reduce past-due balances and restore loan performance.
- Reviewed account histories to identify collection strategies and prioritize outreach for high-risk auto finance accounts.
- Documented customer communications and promise-to-pay commitments in collection systems for accurate case tracking.
Receptionist
1 Year 4 Months- Coordinated incoming calls, client inquiries, correspondence, scheduling, billing, data entry, and electronic records to ensure seamless office operations.
- Organized client files and coordinated conference room scheduling and meeting preparation to enhance efficiency in client interactions.
- Managed multi-line phone system, routed calls, and delivered courteous client intake support.
- Scheduled attorney appointments, coordinated calendars, and resolved scheduling conflicts efficiently.
- Greeted clients, visitors, and vendors while maintaining professional front-desk operations.
Customer Service Representative
4 Months- Managed high-volume inbound calls, resolving account questions and routing inquiries to appropriate departments to facilitate efficient service.
- Managed inbound debtor calls, resolving payment plan questions and account status concerns.
- Reviewed bankruptcy case files for accuracy, updating customer records and correspondence.
- Explained filing requirements, next steps, and documentation requests with clear, compliant communication.
Portfolio Analyst I
5 Years 5 Months- Monitored operational metrics, identified trends, and recommended process improvements that enhanced reporting accuracy.
- Managed past-due automotive loan accounts, resolved customer disputes, prepared standardized correspondence, and facilitated payments while ensuring compliance and accuracy in record-keeping.
- Analyzed portfolio performance, trends, and variance drivers to support strategic lending decisions.
- Built recurring management reports using Excel and reporting systems to improve portfolio visibility.
- Evaluated credit, risk, and exposure data to identify portfolio deterioration and action items.
Education
High School Diploma
Skills
Patient Intake & Scheduling
Insurance Verification
Healthcare Operations
Privacy & Regulatory Compliance
Data Entry & Records Management
Account & Billing Support
Process Improvement
Patient Engagement
Problem Solving
Attention to Detail
Time Management
Team Collaboration
Adaptability
Verbal communication
Timeline
Intake Coordinator
LifeStance Health
10.2024 - CurrentRead More
Intake Coordinator / Administrative Assistant
Pharmacy Specialist
10.2019 - 06.2024Read More
Customer Service Representative II
VARIDESK
08.2016 - 01.2019Read More
Collector I
Hyundai Capital America
12.2015 - 03.2016Read More
Receptionist
Freees & Goss Attorney
03.2013 - 07.2014Read More
Customer Service Representative
National Bankruptcy Services
10.2012 - 02.2013Read More
Portfolio Analyst I
Ally Financial
11.2006 - 04.2012Read More
University School of Las Colinas
High School Diploma
Read More