Leticia Herrera
Chicago,IL
Summary
Dynamic professional with a strong background in hospitality and housekeeping, successfully enhancing customer satisfaction at EJ Nutrition. Expert in proper chemical usage and guest relations, I developed tailored cleaning plans and streamlined administrative processes, demonstrating exceptional communication and teamwork skills. Committed to maintaining high standards and adapting to client needs. Skilled in efficient time management, attention to detail, and effective use of cleaning tools and products. Reliable team player known for adaptability and delivering consistent results.
Overview
9
9
years of professional experience
Work History
Housekeeping Cleaner
Self Employed
Chicago IL
02.2019 - Current
- Maintained cleanliness and sanitation standards in residential and commercial properties.
- Conducted thorough inspections to identify cleaning needs and ensure quality standards.
- Developed customized cleaning plans based on client preferences and specific requirements.
- Implemented inventory management practices for cleaning supplies to reduce costs and waste.
- Enhanced customer satisfaction through effective communication and responsiveness to feedback.
- Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
Personal Assistant
EJ Nutrition
Chicago, IL
03.2017 - 01.2020
- Managed correspondence, ensuring timely communication with clients and stakeholders.
- Coordinated scheduling and logistics for client appointments and meetings.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Trained new staff on administrative processes and company protocols.
- Monitored inventory levels, ordering supplies as needed to support daily operations.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Coordinated events and functions with attention to detail ensuring successful execution.
Education
Pharmacy Technician
Northwestern College
Bridgeview, IL05-2011
Skills
- Proper chemical usage
- Guest relations
- Hospitality background
- Teamwork
- Residential cleaning
- Excellent oral and written communication
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Cleaner
Self Employed
02.2019 - Current
Personal Assistant
EJ Nutrition
03.2017 - 01.2020
Pharmacy Technician
Northwestern College