Leticia Hinojosa
Brownsville
Summary
Dynamic and results-driven professional with extensive experience at MAXIMUS, excelling in customer support and problem-solving. Proven ability to resolve complex issues, enhance customer satisfaction, and efficiently manage high call volumes. Skilled in data entry and complaint resolution, consistently achieving prompt service while maintaining quality interactions.
Overview
10
10
years of professional experience
Work History
Call Center Representative
MAXIMUS
06.2022 - 03.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Cashier
A’GACI
05.2015 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Health Education
Hanna High School
Brownsville, TX06.2017
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Inbound phone calls
- Resolving issues
- Call control
- Communicating with clients
- Complaint resolution
- Payment processing
- Cash handling
Timeline
Call Center Representative
MAXIMUS
06.2022 - 03.2025
Cashier
A’GACI
05.2015 - 05.2019
Health Education
Hanna High School
Similar Profiles
Nicole JuradoNicole Jurado
Bilingual Customer Service Representative at MaximusBilingual Customer Service Representative at Maximus
Keona RichardsonKeona Richardson
Human Resources Manager at MaximusHuman Resources Manager at Maximus
Lamondre HowardLamondre Howard
Customer Service Representive at MaximusCustomer Service Representive at Maximus
Jillian BethellJillian Bethell
Quality Analyst at MaximusQuality Analyst at Maximus
Maribel Garcia LopezMaribel Garcia Lopez
Cook /Prep Dishwasher at SpaceXCook /Prep Dishwasher at SpaceX