Summary
Overview
Work History
Affiliations
Timeline
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Leticia Hopkins

Edmonds,WA

Summary

Dynamic and results-driven professional with extensive experience in customer service, consistently recognized for upholding exceptional service standards and surpassing sales targets. Expertly skilled in managing high-volume dining environments, with a proven track record of ensuring seamless guest experiences and efficient table management. Known for outstanding communication and interpersonal abilities, while optimizing workflow and boosting team performance, significantly contributing to the restaurant’s reputation for excellence. Demonstrates a strong ability to adapt and solve problems in fast-paced environments, driving higher customer satisfaction and fostering repeat business.

Overview

32
32
years of professional experience

Work History

Food Server

Bucatini
Edmonds, Washington
03.2022 - 01.2025
  • Accurately took food and beverage orders, accommodating special dietary requirements as needed.
  • Demonstrated expert knowledge of wine and spirits, offering refined pairing suggestions, and managing wine service.
  • Delivered exceptional customer service by proactively anticipating needs, responding quickly to requests, and following up to ensure complete satisfaction.

Food Server

Arnies Seafood
Mukilteo, Washington
03.2019 - 03.2022
  • Fostered an elegant, refined atmosphere, consistently upholding the restaurant’s high standards of service and decorum.
  • Provided detailed explanations of the menu, including wine pairing and specials, offering personalized recommendations.
  • Maintained a keen awareness of guest preferences, anticipating needs and responding proactively to ensure satisfaction.

Flight Attendant

Alaska Airlines
SeaTac, Washington
04.1993 - 11.1995
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Monitored the cabin for any safety concerns, addressing passenger needs and ensuring compliance with safety regulations.
  • Managed emergency situations, including medical emergencies or evacuations, with calm and efficient action.

Affiliations

  • Seattle Seahawks cheerleader for five years.

Timeline

Food Server

Bucatini
03.2022 - 01.2025

Food Server

Arnies Seafood
03.2019 - 03.2022

Flight Attendant

Alaska Airlines
04.1993 - 11.1995

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Leticia Hopkins