Years of Direct Support Professional Experience
Leticia Kinchen
HEALTH INFORMATION TECHNICIAN
Woodbury,MN
Summary
Objective: To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills and to utilize my Certification in Medical Billing and Coding.
Overview
16
16
4
4
years of post-secondary education
Work History
DIRECT SUPPORT PROFFESIONAL
REM-RAMSEY
03.2010 - Current
- Provide training to individuals with developmental disabilities in the areas of self-care communication, self-direction, independent living, mobility and learning as directed by the Individual Service Plan to enhance individual skill development, health freedom and personal dignity.
- Bathe groom and dress individuals monitor their appearance to assure the individual is dressed & groomed appropriately.
- Supervise individuals during meals and eating with residents
- Assist individuals during in house activities therapeutic activities such as physical exercises arts and crafts and recreational games
- Support individuals in daily tasks such as: cleaning personal care, laundry responsibilities, meal preparation and Community Outings
- Maintaining a clean and orderly home environment by performing general cleaning
- When properly authorize and certified supervise individuals in taking medications by physician
- Adhere to confidentiality guidelines
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted disabled clients to support independence and well-being.
- Transported clients to and from medical appointments with safety and efficiency.
Customer Service Cashier
TARGET
03.2009 - 03.2010
- Referred to price sheets and special sale bulletins to enter price changes.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Redeemed coupons to discount purchases.
- Met customer service goals and exceeded customer expectations.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
CASHIER
NEW YORK & COMPANY
09.2007 - 03.2010
- Answering phones, Cash, Gift card, Coupon,Check, Credit Card Transactions
- Assisting customer with Clothing and Accessories
- Monitored self-checkout systems and provided help in resolving complex problems.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
Education
RECEIVED MEDICAL BILLING AND CODING DIPLOMA - Healthcare Information Technician
RASMUSSEN UNIVERSITY
Woodbury, MN 10.2021 - 06.2023
High School Diploma -
SOUTH SHORE COMMUNITY ACADEMY
Chicago, IL 09.1998 - 06.2001
Skills
- Communication
- Creative Approach
- Eager to Learn
- Leadership Skills
- Handle Multiple Tasks
- Charting and Documentation
- Medical Histories and Vital Statistics
- Health and Safety Requirements
- First Aid and Safety
- Medication Administration
- Accurate Documenting
- Problem Solving
- Time Management
Languages
- English
Timeline
RECEIVED MEDICAL BILLING AND CODING DIPLOMA - Healthcare Information Technician
RASMUSSEN UNIVERSITY
10.2021 - 06.2023
DIRECT SUPPORT PROFFESIONAL
REM-RAMSEY
03.2010 - Current
Customer Service Cashier
TARGET
03.2009 - 03.2010
CASHIER
NEW YORK & COMPANY
09.2007 - 03.2010
High School Diploma -
SOUTH SHORE COMMUNITY ACADEMY
09.1998 - 06.2001
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