Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leticia Knighten

Houston,TX

Summary

Dedicated and detail-oriented, excelled in roles at Knighten Transportation and Ace of Clubs, enhancing customer satisfaction and operational efficiency. Leveraged skills in package handling and attentive service to exceed employer expectations. Demonstrated ability to improve delivery times and foster positive customer relationships, contributing significantly to workplace productivity and team morale.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Delivery Truck Helper

Knighten Transportation
07.2024 - 09.2024
  • Supported warehouse operations when needed, contributing to overall team success and productivity.
  • Facilitated efficient warehouse-to-truck transfers by organizing items according to planned route stops.
  • Maintained a clean and organized delivery truck, resulting in better efficiency during deliveries.
  • Provided assistance to customers during deliveries, addressing their concerns or inquiries promptly.
  • Assisted in timely deliveries by loading and unloading trucks efficiently.
  • Navigated delivery routes with GPS devices for faster delivery times.

Food Server

Ace of Clubs
10.2019 - 10.2020
  • Contributed positively to team morale through effective communication and cooperation with coworkers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Enhanced customer satisfaction by providing efficient and friendly food service.

Waitress

Ace of Clubs
10.2019 - 10.2021
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Dish Washer

Friendlys Family Resturant
04.2010 - 06.2011
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Gently moved glassware, crystal, and other delicate items to prevent breakage.

Education

Diploma - Nail Technician

Stay Ready Academy
Houston, TX
06.2023

Skills

  • Package handling
  • Loading and unloading
  • Order Picking
  • Attention to Detail

Certification

Dispatcher ,food handlers

Timeline

Delivery Truck Helper

Knighten Transportation
07.2024 - 09.2024

Food Server

Ace of Clubs
10.2019 - 10.2020

Waitress

Ace of Clubs
10.2019 - 10.2021

Dish Washer

Friendlys Family Resturant
04.2010 - 06.2011

Diploma - Nail Technician

Stay Ready Academy

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Leticia Knighten