LETICIA LOPEZ
Dedicated and highly organized Healthcare Professional with extensive experience in case management, staffing operations, and community outreach. Proven expertise in coordinating care between patients, families, and interdisciplinary clinical teams within home care and hospice environments. Adept at managing high-volume staffing for 65+ caregivers while ensuring strict regulatory compliance and high client satisfaction.
Staffing professional prepared to drive impactful hiring initiatives. Proven track record in optimizing staffing processes and enhancing recruitment efficiency. Reliable team collaborator with strong focus on achieving results and adapting to changing needs. Skilled in candidate assessment and strategic workforce planning.
Work History
Staffing Manager / Case Manager
8 Years 9 Months- Built and maintained strategic relationships with clients, families, physicians, caregivers, and referral sources to support quality care and long-term client satisfaction.
- Conducted comprehensive in-home assessments and developed individualized care plans tailored to specific client needs.
- Optimized the new client admission process and streamlined the delivery of ongoing care services as the primary liaison.
- Empowered clients and families by providing expert guidance on healthcare options, community resources, and specialized services.
- Facilitated and managed communication among clients, caregivers, healthcare providers, and interdisciplinary clinical teams.
- Orchestrated daily staffing operations for a pool of 65+ caregivers, achieving precise matching and 100% service coverage.
- Enforced compliance with state and federal regulations, overseeing payroll verification and critical billing processes.
- Supported hospice operations by managing physician documentation, patient medical records, and communication between clinical staff and bereaved families.
- ADDITIONAL EXPERIENCE
- Liaison Services: Extensive background serving as a key liaison between patients, families, healthcare professionals, and community resource networks.
- Administration: Strong proficiency in healthcare administration, problem resolution, and complex relationship management.
Mental Health Support Worker
6 Months- Provided compassionate support to individuals with mental health challenges, fostering a safe and supportive environment.
- Assisted clients in daily living activities, promoting independence and enhancing overall well-being.
- Collaborated with healthcare professionals to develop personalized care plans tailored to individual needs.
- Monitored client progress and reported changes in behavior or condition to appropriate team members.
Senior Staffing Manager
4 Years 8 Months- Led recruitment strategies to attract top talent for diverse roles within organization.
- Developed and implemented staffing plans to optimize workforce efficiency and productivity.
- Fostered relationships with external partners to enhance candidate sourcing and engagement.
- Streamlined onboarding processes, improving new hire integration and retention rates.
Education
High School Diploma
References available upon request.