Leticia Lopez
Desert Hot Springs,CA
Summary
A dedicated individual with experience in hospitality, food service, and team training. I bring a friendly, professional approach to every interaction and am comfortable working in fast-paced environments where communication, teamwork, and attention to detail are essential. My experience has helped me not only better myself in the workplace but help others as well. I believe in prioritizing responsibility, reliability, and providing excellent service.
Overview
2
2
years of professional experience
Work History
Team Member
85c Bakery Cafe
Palm Desert, California
10.2025 - Current
- Provided excellent customer service in a fast-paced bakery environment.
- Exhibited strong work ethic by efficiently completing tasks to quickly learn required skills and enhance overall team performance.
- Adapted to various roles to support team needs by effectively managing responsibilities across different stations.
- Built and maintained working relationships with peers and upper management.
Receptionist
Riviera Resort
Desert Hot Springs, California
04.2025 - 10.2025
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Responded promptly to guest questions regarding resort amenities, policies, local attractions, dining and services.
- Communicated with housekeeping, maintenance, and other departments to resolve guest concerns and ensure requests were completed efficiently.
- Maintained accurate guest records and updated reservation information.
Crew Member Trainer
Chipotle
Palm Springs, California
07.2024 - 04.2025
- Coached crew members in problem-solving skills for challenging customer interactions.
- Demonstrated register usage, cash handling, and credit card processing to ensure accurate transactions.
- Collaborated with team to uphold quality standards during peak service times.
- Staying on top of sanitation standards, ensuring a clean and organized work environment
Education
High School Diploma -
Desert Hot Springs High School
Desert Hot Springs, CA06-2024
Skills
- Customer service
- Interpersonal communication
- Bilingual (Spanish)
- Conflict resolution
- Dependability
- Performance tracking
- Team collaboration
Timeline
Team Member
85c Bakery Cafe
10.2025 - Current
Receptionist
Riviera Resort
04.2025 - 10.2025
Crew Member Trainer
Chipotle
07.2024 - 04.2025
High School Diploma -
Desert Hot Springs High School