Leticia Manez
Santa Ana,CA
Summary
Efficient Administrator known for high productivity and ability to complete tasks swiftly. Possess specialized skills in claims processing, policy enforcement, and customer service management. Excel in communication, problem-solving, and organizational abilities, ensuring smooth operations and client satisfaction.
Overview
8
8
years of professional experience
Work History
Bartender and Host
The Copper door
Santa Ana, CA
10.2016 - Current
- Upsold customers from shelf to premium brands to help boost sales.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted customers and provided excellent customer service.
- Greeted guests with friendliness and professionalism.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Warranty Administrator
Mazda North America
Santa Ana, CA
01.2018 - 02.2025
- Respond promptly to dealers' inquiries regarding their customers' warranties via email or phone.
- Developed comprehensive knowledge of warranty administration policy and procedures.
- Ensure all claim were processed according to established guidelines.
- Assited in preparing reports on the status of warranties for upper management review.
- Performed regular audits of warranty data ensure assurance and complies with regulations.
Education
Associate of Science - Paralegal Studies
South Coast College
Orange03-2017
Skills
- Multitasking
- Proofreading documents
- Spreadsheet development
- Database entry
- Front desk reception
- Team collaboration
- Customer service
- Microsoft Excel
- Clerical assistance
- Document drafting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Warranty Administrator
Mazda North America
01.2018 - 02.2025
Bartender and Host
The Copper door
10.2016 - Current
Associate of Science - Paralegal Studies
South Coast College
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