Leticia Matte
El Cajon,CA
Summary
Proven expertise in patient confidentiality and customer service, honed at Select Physical Therapy, where I streamlined patient registration and record management, enhancing data retrieval efficiency by 30%. Skilled in multitasking and problem-solving, I excel in fast-paced environments, ensuring high-quality patient care and support. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
3
3
years of professional experience
Work History
Patient Service Specialist
Select Physical Therapy
11.2022 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
Assistant Head Cashier
Zara
04.2021 - 09.2022
- Answered questions about store policies and addressed customer concerns.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Monitored store for suspicious activity and reported security concerns for prompt action.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Associate of Science - Biology
Grossmont College
El Cajon, CA05.2024
High School Diploma -
Valhalla High School
El Cajon, CA06.2019
Skills
- Patient confidentiality
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Registration management
- HIPAA Compliance
- Work Quality Evaluation
- Information Collection
- System Updating
- Phone and Email Etiquette
- Medical Terminology
Languages
Arabic
Native or Bilingual
Spanish
Limited Working
Timeline
Patient Service Specialist
Select Physical Therapy
11.2022 - Current
Assistant Head Cashier
Zara
04.2021 - 09.2022
Associate of Science - Biology
Grossmont College
High School Diploma -
Valhalla High School
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