LETICIA MAYA
Anaheim,CA
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 10 years.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
Seven Star Medical Group
06.2017 - 05.2024
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Implemented electronic health record systems, improving the accessibility and organization of medical documentation.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Evaluated disability claims for eligibility, ensuring accurate and timely processing of applications.
- Improved client satisfaction by efficiently addressing and resolving disability claims inquiries.
Education
High School Diploma -
Bolsa Grande High School
Garden Grove, CA05.2002
Skills
- Guest Relations
- Time Management
- Reservations Management
- Problem-solving skills
- Data Entry Efficiency
- File Management
- Confirmations and Cancellations
- Payment Processing
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Supervisor
Seven Star Medical Group
06.2017 - 05.2024
High School Diploma -
Bolsa Grande High School
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