Leticia Miramontes
Azle,TX
Summary
Offering solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experience service delivery, telephone etiquette and troubleshooting. Well-versed in service and conflict resolution.
Overview
12
12
years of professional experience
Work History
Bus Driver
Aledo ISD
Aledo, TX
05.2015 - Current
- Ensured safety of students by following all traffic laws and regulations.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Performed pre-trip inspections of the bus according to established procedures.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Developed positive relationships with students through friendly interactions.
Secretary to the General Manager
Leos Auto Sales
Fort Worth, TX
11.2012 - 05.2015
- Organized and maintained filing systems, both electronic and paper based.
- Answered incoming calls, screened messages and directed them appropriately.
- Greeted visitors in a professional manner and provided assistance as needed.
- Managed the calendar of the General Manager ensuring timely completion of tasks.
- Prepared expense reports for the General Manager on a regular basis.
- Monitored emails sent to the office of the General Manager ensuring timely responses were sent.
- Ordered office supplies as needed to ensure adequate stock levels were maintained.
Assistant Manager
Harshaw Asset Management
Haltom City, TX
08.2012 - 11.2012
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
GED -
Aledo High School
Aledo, TX02-2011
Skills
- Customer Service
- Fast Learner
- Organized
- Great Communication Skill
- Knowledge of Microsoft word and Excel
- Bilingual Fluent in Spanish (Read and Write)
References
References available upon request.
Timeline
Bus Driver
Aledo ISD
05.2015 - Current
Secretary to the General Manager
Leos Auto Sales
11.2012 - 05.2015
Assistant Manager
Harshaw Asset Management
08.2012 - 11.2012
GED -
Aledo High School