Brianna Molina
Elgin,TX
Summary
Professional with strong background in enhancing customer experiences. Skilled in problem-solving, communication, and project management. Known for teamwork, adaptability, and delivering impactful results. Expertise includes customer service strategies, process improvement, and relationship building. Reliable in dynamic environments and focused on achieving organizational goals.
Overview
6
6
years of professional experience
Work History
Cash Team Lead
Tyler's
02.2024 - Current
- Oversee a team of associates at front of store ensuring prompt, courteous customer service.
- Making sure all sales are being honored and any discounts are being recorded.
- Leads by example by engaging and interacting with all customers and maintaining a clean and organized store.
- Resolves any issues involved with cash handling or customer discrepancies.
- Merchandising incoming inventory as needed and ensuring products are aesthetically pleasing and placed in the right areas.
Customer Experience Coordinator/Retail Sales Associate
TJX Companies
02.2021 - 11.2022
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
Room Attendant/Housekeeping Aide
Hyatt Regency Lost Pines Resort and Spa
12.2021 - 03.2022
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
Bowling Attendant
Shulman Theaters
06.2018 - 01.2019
- Handled cash transactions accurately while maintaining strong attention to detail during busy periods of operation.
- Assisted customers with lane set-up, shoe rental, and equipment selection for optimal performance.
- Ensured smooth transitions between groups by efficiently resetting lanes and managing waitlists.
- Fostered positive relationships with regular customers through attentive service delivery that catered specifically to their needs on each visit.
Education
High School Diploma -
Elgin High School
Elgin, TX06-2021
Skills
- Performance monitoring
- Complaint resolution
- Trend tracking
- Influencing skills
- Daily workflow improvement
- Mentoring
- Safety processes and procedures
- Sales expertise
- Leadership
- Housekeeping knowledge
- Cleaning techniques
- Hospitality industry
- Patience and composure
- Training and coaching
- Opening and closing procedures
- Cross-functional coordination
- Returns assistance
- Policy improvement
- Problem-solving skills
- Problem-solving abilities
- Multitasking Abilities
- Phone Etiquette
- Customer Relationship Management
- Conflict Resolution
Timeline
Cash Team Lead
Tyler's
02.2024 - Current
Room Attendant/Housekeeping Aide
Hyatt Regency Lost Pines Resort and Spa
12.2021 - 03.2022
Customer Experience Coordinator/Retail Sales Associate
TJX Companies
02.2021 - 11.2022
Bowling Attendant
Shulman Theaters
06.2018 - 01.2019
High School Diploma -
Elgin High School
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