LETICIA MONTOYA SOTO
Deer Park,TX
Summary
Dynamic administrative professional with a proven track record, excelling in recordkeeping and customer relations. Adept at managing budgets and enhancing team performance through effective communication and mentoring. Skilled in regulatory compliance and proficient in Microsoft Office Suite, driving operational efficiency and ensuring high-quality service delivery.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Leasing Administrator / Administrative Coordinator
Greystar
Houston, TX
02.2025 - Current
- Managed lease documentation and records for residential and commercial properties using Entrata Leonardo.
- Coordinated tenant communications and processed applications, including background checks.
- Tracked budgets and accurately processed vendor invoices, purchase orders, and honorariums.
- Organized meetings and maintained efficient document workflows to optimize productivity.
- Facilitated property tours while promptly addressing tenant inquiries.
- Supported office operations through reception duties and supply management.
- Prepared marketing materials, ensuring compliance with fair housing regulations.
- Communicated effectively with tenants, staff, and leadership in a high-volume environment.
Eligibility Data Processing Specialist (Contract)
IDR
02.2024 - 01.2025
- Maintained and reviewed confidential client data for accuracy and compliance with regulations.
- Processed applications for government assistance programs, including Medicaid, Medicare, SNAP, TANF, and disability.
- Proofread and verified documentation to ensure completeness and adherence to HIPAA standards.
- Tracked case status through meticulous record maintenance and conducted necessary follow-ups.
- Collaborated with cross-functional teams for accurate and timely determinations of client eligibility.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Efficiently processed large volumes of data using advanced processing tools for optimal results.
Supervisor / Administrative Support Lead
Texas Health and Human Services Commission
Houston, TX
06.2021 - 11.2023
- Directed and supervised team of 15 employees in daily operations, ensuring high performance.
- Recruited, trained, mentored, and evaluated staff while managing terminations as necessary.
- Maintained accurate employee records, including performance, attendance, and disciplinary actions.
- Resolved employee relations issues while supporting HR policy implementation effectively.
- Monitored service delivery to uphold quality standards and meet deadlines.
- Facilitated communication between departments and stakeholders to enhance collaboration.
- Responded to client inquiries via phone and in person, resolving complaints promptly.
- Prepared reports, schedules, and meeting minutes for leadership to ensure informed decision-making.
- Used EWMS, TIERS, DATA BROKER, SAVE Systems.
Enumerator (Contract)
U.S. Census Bureau
Houston, TX
04.2020 - 07.2021
- Conducted interviews and surveys to gather data from assigned households.
- Ensured compliance with federal guidelines during data collection processes.
- Provided bilingual assistance to Spanish-speaking participants, enhancing engagement.
- Verified accuracy of collected information through follow-up interviews.
- Maintained confidentiality while adhering to accurate reporting standards.
- Completed and submitted documentation promptly, meeting all deadlines.
- Collaborated with team members to enhance data collection strategies and efficiency.
Medical Assistant – Front Office & Administrative Support
Occupational Health Solutions Inc.
Fort Worth, TX
06.2007 - 10.2011
- Coordinated scheduling of appointments and follow-up visits for patients to optimize workflow.
- Managed patient intake, including medical history and vital signs collection, ensuring comprehensive data capture.
- Assisted healthcare providers during examinations and procedures to enhance patient care.
- Verified insurance and managed patient check-in processes to streamline service delivery.
- Maintained accurate records in compliance with HIPAA regulations to protect patient information.
- Oversaw inventory management and documentation for healthcare supplies to ensure operational efficiency.
- Utilized electronic health record systems to maintain precise patient records and facilitate information access.
- EHR/EMR software knowledge of NextGen Healthcare, Intersystems, Meditech, Athenahealth
Education
Associate of Arts - Elementary Education
San Jacinto Community College
Pasadena, TX06.2019
Associate of Applied Science -
San Jacinto Community College
Pasadena, TX12.2018
Skills
- Administrative operations expertise
- Meeting scheduling and management
- Recordkeeping and document control
- Customer relations management
- Data reporting and entry skills
- Payroll coordination and HR support
- Regulatory compliance (HIPAA, EEO, ADA)
- Onboarding training support
- Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint)
- HRIS data handling expertise
- Property report generation and inspections
- Project coordination for marketing compliance
- Budget tracking and management skills
- Strong verbal and written communication abilities
- Preparation of legal documents and reporting
- Sales background experience
- Conducting background checks effectively
- Recruitment training for employees
- electronic health records oversight
- effective compliance with safety protocols
- Team coaching, mentoring, development
- Project management collaboration enhancement
- Negotiation skills for complex problem-solving
- Public speaking capabilities
- Improvement of process monitoring strategies
- Inventory management oversight
- Knowledge of EWMS, TIERS, DATA BROKER, SAVE,
Certification
- First Aid & CPR
- HIPAA Compliance
- Emerging Leaders Program
Affiliations And Achievements
- Phi Theta Kappa Honor Society
- Alumni Association Member
- Spanish Cultural Club – Most Outstanding Officer
- Dean’s List (2018)
- Academic & Leadership Awards
Languages
Spanish
Native/ Bilingual
Timeline
Leasing Administrator / Administrative Coordinator
Greystar
02.2025 - Current
Eligibility Data Processing Specialist (Contract)
IDR
02.2024 - 01.2025
Supervisor / Administrative Support Lead
Texas Health and Human Services Commission
06.2021 - 11.2023
Enumerator (Contract)
U.S. Census Bureau
04.2020 - 07.2021
Medical Assistant – Front Office & Administrative Support
Occupational Health Solutions Inc.
06.2007 - 10.2011
Associate of Arts - Elementary Education
San Jacinto Community College
Associate of Applied Science -
San Jacinto Community College