Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leticia Neria

Happy Valley

Summary

Dynamic professional with a proven track record at T.J. MAXX, excelling in customer engagement and effective problem resolution. Known for fostering positive team collaboration and maintaining composure in high-pressure situations. Adept at managing time efficiently and providing expert product knowledge, ensuring customer satisfaction and loyalty.

Overview

51
51
years of professional experience

Work History

Fitting Room/ Stock Room

T.J.MAXX MAXX
03.2025 - Current
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Yarn Dept/ Fabric Cutting Counter

Joann Fabrics
05.2024 - 02.2025
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Provided expert product knowledge to assist customers in making informed decisions about their purchases.
  • Increased customer satisfaction by providing efficient and friendly service at the counter.

Fabric Dept Lead

Hobby Lobby
05.2018 - 03.2020
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Boosted overall employee morale by fostering a positive work environment and promoting open communication.
  • Oversaw efficient inventory stocking and supply rotation.
  • Set up displays and trained employees on current promotions.
  • Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.

Head of Fabric/ Yarn Dept

Hobby Lobby
09.2013 - 03.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.

Fabrics

JOANN Fabrics and Crafts
03.2011 - 08.2013
  • Demonstrated attention to detail while hand-sewing delicate fabrics or intricate embellishments on various costume pieces.
  • Reduced material waste by accurately measuring and cutting fabrics according to design specifications.
  • Assisted in the selection of fabrics, trims, and notions based on design requirements, budget constraints, and client preferences.
  • Assisted in the selection of fabrics, trims, and accessories, ensuring high-quality materials were used in each design.
  • Managed inventory of fabrics, threads, and other supplies to maintain adequate stock levels for efficient workflow continuity.

Senior Care Aid

Aging and Disabilities Senior Service
06.2002 - 08.2004

I would go to Seniors apartments , clean their their apartments, did their grocery shopping, gave them bath when needed, I would spend time with them, talking to them and listen to their life stories.

  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Teachers Aide/ Cook

Mt Hood Christian School
09.1986 - 06.1987
  • Observed and monitored children's helped children in reading circles,supervised children during recess, prepared snacks and lunches, cleaned kitchen, and lunchroom.

Janitorial Worker

American Building Maintenance
06.1984 - 09.1985
  • Swept hard surface floors using broom or push broom dust mop.
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
  • Dusted surfaces, ledges, fixtures and furniture.
  • Damp-mopped hard floors to clean and remove residue or spillage.
  • Hand-cleaned telephones, door knobs and remote controls.

Clerk Fabric

House of Fabrics
03.1979 - 05.1980
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information. Customer service. Helped customers with their sewing projects. Cut Fabrics, Cleaned up cutting counter, put fabrics in their proper places. Vacuum floors.

Clerk

Capitol Market / Grocery
06.1974 - 08.1975
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information. I did some cashiering, but mostly stocked shelves. Helped Customers with finding what they were looking for. Did customer service.

Education

N.A.

Abraham Lincoln High School
Los Angeles, CA
06-1974

Skills

  • Positive interpersonal skills
  • Effective team collaboration
  • Customer engagement
  • Effective problem resolution
  • Effective time management
  • Adaptable to change
  • Reliable and accountable
  • Strong verbal communication
  • Maintains composure in stressful situations

Timeline

Fitting Room/ Stock Room

T.J.MAXX MAXX
03.2025 - Current

Yarn Dept/ Fabric Cutting Counter

Joann Fabrics
05.2024 - 02.2025

Fabric Dept Lead

Hobby Lobby
05.2018 - 03.2020

Head of Fabric/ Yarn Dept

Hobby Lobby
09.2013 - 03.2018

Fabrics

JOANN Fabrics and Crafts
03.2011 - 08.2013

Senior Care Aid

Aging and Disabilities Senior Service
06.2002 - 08.2004

Teachers Aide/ Cook

Mt Hood Christian School
09.1986 - 06.1987

Janitorial Worker

American Building Maintenance
06.1984 - 09.1985

Clerk Fabric

House of Fabrics
03.1979 - 05.1980

Clerk

Capitol Market / Grocery
06.1974 - 08.1975

N.A.

Abraham Lincoln High School
Leticia Neria