Leticia Niethamer

• Supported children in play activities, meals, and snacks, school pick-ups, hygiene and socialization.
• Organized educational outings such as library visits or nature walks, integrating hands-on learning experiences into everyday life.
• Established lasting, professional connections with families and children by encouraging open communication, creating a nurture environment and delivering positive feedback.
• Cared for sick children when necessary, administering medication according to parental guidelines while maintaining a comforting presence during recovery periods.
• Managed challenging behavior effectively by implementing positive discipline techniques tailored to each child's temperament.

The Au Pair program is a exchange program that allow international young adults to learn more about the american culture and share about their own traditions by living with a host family, providing live-in childcare, assisting with household tasks while engaging in language learning and cultural immersion.

• Managed the care of three children, ranging from a newborn to a 8-year-old, balancing their individual needs and routines simultaneously.
• Collaborated closely with parents to establish consistent routines with sleep training, bottle feeding, food introduction, incorporated prone play into daily routine to support motor skills development, creating a safe and caring environment.
• Successfully managed the logistical challenges of traveling with children, including coordinating new schedules and adjusting to unfamiliar environments during long cross-country flights.
• Planned and executed age appropriate indoor/outdoor activities.

• Processed and transferred a high volume of patients medical lab requests into the system with accuracy and efficiency, handling sensitive information with attention to detail.
• Answered phone promptly and directed incoming calls to correct offices.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Managed multiple tasks and met time-sensitive deadlines.

• Managed and coordinated schedules for 8+ doctors, ensuring efficient workflow and time management.
• Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
• Communicated effectively with patients, medical staff, and insurance companies to resolve scheduling and administrative issues.
• Expedited daily office tasks such as mail distribution, document scanning, organizing important files, photocopying, and data entry with meticulous attention to ensure smooth workflow.
• Handled confidential patient records with discretion and assisted high-profile patients, maintaining strict confidentiality and professionalism in all interactions.
• Held keyholder responsibilities, managing opening and closing procedures to maintain a secure and organized workplace.