Impact
Leticia Nunez
Front Desk Receptionist
Westbury,NY
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in different software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Language
Work History
Patient Service Representative
Orlin & Cohen
11.2023 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Resolved customer complaints using established follow-up procedures.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Handled customer service inquiries in person, via telephone and through email.
- Learned and adapted quickly to new technology and software applications.
- Acted as team leader in group projects, delegating tasks and providing feedback.
Dental Receptionist
Straight Set Orthodontics
06.2022 - 06.2023
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure satisfactory resolution.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Processed medical insurance claims and payments.
Shift Supervisor
Starbucks, Barista
01.2021 - 05.2022
- Completed store opening and closing procedures and balanced tills.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Actively participated in promotional events aimed at increasing brand visibility within community resulting in higher foot traffic volume.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
High School Diploma -
Westbury High School
Old Westbury, NY 05.2001 -
Skills
Software
Sorian
Allscripts
Excel
Orthofi
Cloud9
Timeline
Patient Service Representative
Orlin & Cohen
11.2023 - Current
Dental Receptionist
Straight Set Orthodontics
06.2022 - 06.2023
Shift Supervisor
Starbucks, Barista
01.2021 - 05.2022
High School Diploma -
Westbury High School
05.2001 -
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