Samantha Hester
New York
Summary
Detail-oriented specialist with robust skills in quality improvement and data analysis, passionate about applying insights to transform healthcare operations, enhance efficiency, and boost patient outcomes.
Overview
4
4
years of professional experience
Work History
Practice Office Associate
Orlin & Cohen
New York
01.2025 - Current
- Oversaw front-desk operations for 50 to 80 patients daily, reducing registration errors by 15%.
- Analyzed patient and operational metrics to enhance scheduling accuracy and office efficiency.
- Identified workflow inefficiencies, implementing process improvements that cut peak-hour wait times by 20%.
- Achieved promotion within one year due to significant contributions to operational effectiveness.
Sales Associate
The Home Depot Inc
Long Island City
04.2022 - 01.2025
- Identified inefficiencies through analysis of sales and operational data, enhancing store performance by 20%.
- Reduced errors and increased efficiency by implementing process improvements in merchandising and inventory.
- Collaborated with teams to create dashboards that standardized procedures and improved customer satisfaction.
- Recognized for problem-solving and analytical skills, contributing to measurable improvements in sales accuracy, inventory management, and store quality metrics.
Education
Apprenticeship - Data Analytics
COOP Careers
New York, NY12-2023
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York (City), NYSkills
- Microsoft Office proficiency
- Data analysis and visualization
- SQL and Python programming
- JavaScript development
- Tableau expertise
- EHR management
- Appointment scheduling
- Process improvement strategies
- Customer relationship management
Timeline
Practice Office Associate
Orlin & Cohen
01.2025 - Current
Sales Associate
The Home Depot Inc
04.2022 - 01.2025
Apprenticeship - Data Analytics
COOP Careers
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice