Ashley Saffie
South Richmond Hill
Summary
Dynamic and detail-oriented Practice Office Associate at Northwell Health Physician Partners, skilled in electronic health records management and patient scheduling. Proven ability to enhance workflow efficiency while delivering exceptional customer service. Adept at navigating insurance authorization processes, ensuring compliance with HIPAA regulations, and providing compassionate support to patients. Tech-savvy and smart professional equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Practice Office Associate
Northwell Health Physician Partners
Kew Gardens
04.2023 - Current
- Efficiently trained in EPIC EHR
- Scheduled and coordinated patient appointments efficiently.
- Served as a liaison between patients and healthcare providers.
- Accurately processed medical records and maintained patient confidentiality (HIPAA compliant).
- Managed front desk duties, including greeting patients, answering calls, and directing inquiries.
- Handled billing support and insurance verifications.
- Utilized Electronic Health Records (EHR) for data entry and retrieval.
- Managed referrals and scheduled follow-up care with specialists.
- Supported team operations and improved workflow by multitasking in a fast-paced environment.
- Provided professional and compassionate support to patients' concerns and inquiries.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Interviewed patients to complete case histories and intake forms.
- Provided administrative support to the Practice Office Manager and other staff members.
Pharmacy Technician
CVS Pharmacy
Queens
05.2022 - 02.2023
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Store Associate
The Children's Place
Queens
06.2021 - 09.2021
- Assisted customers with product selections and inquiries.
- Organized merchandise displays to enhance store appearance.
- Processed cash and credit transactions accurately at the register.
- Maintained inventory levels by restocking shelves regularly.
- Handled customer returns and exchanges following company policies.
- Supported promotional events by setting up signage and materials.
- Ensured the cleanliness and tidiness of the store.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Performed daily opening and closing procedures for store operation.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
Education
Bachelor of Science - Health Care Policy And Management
New York City College of Technology
Brooklyn, NY06-2025
Skills
- Electronic health records management
- Patient scheduling and registration
- Customer service excellence
- Data entry and document management
- Basic clinical procedures knowledge
- Phone and email etiquette
- Insurance authorization processes
- Medical terminology proficiency
- Front desk operations
- HIPAA compliance expertise
- Clinical and administrative support
Certification
- City Training HSR
- City Training RCR
Timeline
Practice Office Associate
Northwell Health Physician Partners
04.2023 - Current
Pharmacy Technician
CVS Pharmacy
05.2022 - 02.2023
Store Associate
The Children's Place
06.2021 - 09.2021
Bachelor of Science - Health Care Policy And Management
New York City College of Technology