Pamela Douglass
Reno,NV
Summary
Healthcare Professional experienced in delivering exceptional patient care in clinical environments. Enhanced patient experience and operational efficiency through proficient use of phlebotomy and EKG skills, while maintaining high standards of care and compliance with healthcare protocols. Valued for strong team collaboration and adaptability, contributing to effective support in dynamic medical settings.
Overview
1
1
Certification
35
35
years of professional experience
Work History
Certified Clinical Medical Assistant for Primary Practice
Merritt W. Dunlap MD
Carson City, NV
04.2015 - Current
- Full Time
- Collected vital signs and prepared patients for examinations
- Documented encounters in EHR with accuracy and confidentiality
- Assisted physician with minor procedures and diagnostic testing
- Administered injections and vaccinations per clinical protocol
- Coordinated patient intake, scheduling, and follow-up communications
- Sterilized instruments and maintained exam room readiness
- Collected specimens and processed laboratory samples
- Trained support staff on clinical workflow and patient care procedures
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Taught patients about medications, procedures, and care plan instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Prepared and administered medications to alleviate patient symptoms.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
- Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
- Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Facilitated effective communication between patients and healthcare providers with a clear explanation of medical procedures and treatment plans.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
- Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient spirometry.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Certified Notary Loan Signing Agent
Sierra Loan Signing Services
06.2002 - 04.2015
- Managed day-to-day operations of the business
- Committed to full-time responsibilities
- Verified signer identities and notarized loan documents with strict compliance to state and lender requirements.
- Coordinated signing appointments with borrowers, title companies, and escrow teams to support smooth document execution.
- Reviewed loan packages for completeness, accuracy, and required signatures before returning finalized documents.
Operations Supervisor/Loan Officer
Security Pacific-US Bank
06.1991 - 05.2002
- Full Time
- Supervised daily branch operations, ensuring compliance with banking policies and service standards.
- Coordinated teller workflows, balancing workloads and maintaining efficient customer transaction processing.
- Reviewed cash handling, vault controls, and account reconciliations for accuracy and security.
Education
Associate of Science - NHA Clinical Medical Assistant Program
Truckee Meadows Community College
RenoDegree/Junior Year - Human Development and Family Studies
University of Nevada, Reno
Renoundefined
Earl Wooster High School
Reno, NevadaSkills
- Front office management and administration, invoicing, coding and reconciling with Quickbooks Extensive customer service, reception and notarial experience Proficient in front office procedures on both Windows and Mac Typing and 10 key by touch Prior authorization management Scheduling appointments and follow up on lab and imaging results Complete referrals for outside specialists and services Maintain patient charting and obtain all necessary chart management lab and imaging results Maintain office/lab supply inventory and lab licensing Trained in HIPAA, safety practices and medical terminology Ability to multi-task and cross train quickly in order to cover other positions as needed Team player, well organized, efficient and proficient in time management Trained in three separate EMR systems Organize and implement yearly flu clinics Provide compassionate skilled care for a primarily older patient demographic with diverse physical needs and challenges including completing their annual physicals CrCreate plans of care from annual wellness visits and act as a Case Manager follow up on POC implementation with Care plan development applicabletensive office experience
- HIPAA compliance
- Immunization administration
- Venipuncture expertise
- Vital sign monitoring
- Medical office procedures
- Patient intake process
- Clinical documentation
- Phlebotomy techniques
- Sample collection and processing
- Examination preparation
- Physician support
- Patient scheduling
- Appointment setting
- Inventory management
- Healthcare software usage
- Medical vocabulary
- Laboratory procedures
- Adaptable and flexible
- Medical supply inventory
- EKG monitoring
- Diagnostic testing assistance
- Patient care coordination
- Patient assessment
- Insurance verification
- Medical equipment operation
- Office equipment maintenance
- Medical history intake
- Medical procedure assistance
- Electronic health records management
- Infection control procedures
- Clinical applications
- Vital signs measurement
- Clinical data entry
- Medical records management
- Maintaining confidentiality
- Patient care
- CPR
- Electronic records
- Medical vocabulary
- First aid
- Electronic health records
- Insurance claims
- Patient management
- Patient flow management
- Diagnostic procedures
- Reliable team player
- Phlebotomy
- Sterilization techniques
- Professional bedside manner
- Lab equipment operation
- Procedure assistance
- Patient support
- Clinical operations
- Electronic medical records
- Adaptable
- Patient communication
- Compassionate
- Patient advocacy
- Case management
- Patient progress tracking
- Inventory and supply management
- Emergency response
- Insurance billing
- Medical procedures
Affiliations
- National Healthcare Association- active
- National Notary Association
- Notary Rotary
- American Society of Notaries
Certification
- National Healthcare Association Certified Clinical Medical Assistant
- CPR/BLS Certifications
- State of Nevada Notary Commission
- National Notary Association Signing Agent
- Signing Agent Institute
Timeline
Certified Clinical Medical Assistant for Primary Practice
Merritt W. Dunlap MD
04.2015 - Current
Certified Notary Loan Signing Agent
Sierra Loan Signing Services
06.2002 - 04.2015
Operations Supervisor/Loan Officer
Security Pacific-US Bank
06.1991 - 05.2002
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Earl Wooster High School
Degree/Junior Year - Human Development and Family Studies
University of Nevada, Reno
Associate of Science - NHA Clinical Medical Assistant Program
Truckee Meadows Community College