Naomi McCoy
HOLLISTER
Summary
Practice Manager with 13 years of experience in healthcare administration. Expertise in staff training, electronic health records management, and medical billing. Proven track record in enhancing team collaboration and improving patient care quality.
Overview
20
20
years of professional experience
Work History
Practice Manager
Branson Nephrology, LLC
Branson
04.2012 - Current
- Managed daily operations for a busy medical practice environment.
- Assisted in scheduling patient appointments and managing calendars.
- Coordinated communication between staff and patients for efficient service.
- Supported staff training on office protocols and software systems.
- Implemented patient record management using electronic health record systems.
- Handled billing inquiries and processed insurance claims with accuracy.
- Organized staff meetings to discuss workflow and improve efficiency.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Managed vendor relationships for supplies and services related to the practice.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Ordered supplies needed and kept tabs on inventory levels.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Maintained financial records, including billing and accounts receivable and payable.
- Communicated with patients with compassion while keeping medical information private.
- Complied with OSHA and HIPAA regulations.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Motivated staff by offering direction and providing constructive feedback.
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Created and implemented policies and procedures for effective practice management.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Consulted with clinicians to develop business strategy.
- Ensured compliance with relevant state laws governing healthcare practices.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Provided support during audits by gathering requested documents as well as answering questions from auditors.
- Assisted with development of regulatory compliance systems.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Explained policies, procedures and services to patients.
- Recruited, hired and trained new medical and facility staff.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Administered medications and treatments as per physician orders.
- Monitored patient vital signs and reported changes to medical staff.
- Collaborated with healthcare team to develop patient care plans.
- Educated patients and families on health management and wellness practices.
- Documented patient progress in electronic health record systems accurately.
- Supported infection control protocols to maintain a safe environment.
- Participated in staff training sessions to enhance nursing competencies.
- Provided direct nursing care, including vital sign monitoring, wound care, medication administration and other treatments.
- Identified potential safety hazards within the facility environment and took appropriate action.
- Maintained accurate documentation of patient care services according to established standards of practice.
- Participated in interdisciplinary team meetings to discuss patient care issues and coordinate activities among departments.
- Assessed patient medical histories and developed individualized care plans.
- Monitored patient progress and reported changes in condition to physician or supervisor.
- Coordinated referrals between primary care providers, specialists, diagnostic laboratories, home health agencies.
- Collaborated with physicians, nurses and other healthcare professionals to develop treatment plans for patients.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Administered medications as prescribed by physicians while adhering to established policies and procedures.
- Performed physical assessments to determine patient status and document findings in patient records.
- Instructed patients and family members on proper health maintenance techniques.
- Responded promptly to requests from physicians or other healthcare professionals.
- Performed laboratory tests as ordered by a physician or nurse practitioner.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Coordinated with healthcare team to establish, enact, and evaluate patient care plans.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Collected blood samples efficiently using proper phlebotomy techniques.
- Maintained sterilization of equipment and compliance with safety protocols.
- Assisted patients in understanding procedures and alleviating concerns.
- Documented patient information accurately in electronic health records system.
- Coordinated with healthcare teams to ensure timely sample processing.
- Trained new staff on phlebotomy procedures and best practices.
- Monitored inventory levels of supplies and requested replenishment as needed.
- Ensured adherence to regulatory standards during blood collection procedures.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Processed samples accurately and efficiently.
- Documented patient information into electronic medical records system.
- Prepared and packaged specimens for courier transport.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Monitored inventory levels of supplies used in phlebotomy services.
- Verified collection orders and communicated discrepancies to nurses.
- Maintained accurate records of collected specimens and test results.
- Ensured compliance with federal regulations governing laboratory procedures.
- Educated patients on proper blood draw techniques.
- Conducted various blood tests and updated results into paper and electronic charts.
- Provided assistance to clinical staff during patient visits.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Scheduled appointments and managed patient flow to minimize wait times.
- Collaborated with laboratory personnel to resolve specimen issues.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Maintained inventory of all medicines, vaccines and supplies used in the clinic.
- Advised clients on appropriate preventative care such as vaccines and internal and external parasite control.
- Administered vaccines to patients as prescribed by attending physician.
- Administered influenza vaccines according to established protocols and guidelines.
- Administered vaccines according to current vaccination schedules.
- Administered vaccines to eligible patients as part of the effort to contain the spread of the virus.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Processed vendor invoices for timely payment and accurate record-keeping.
- Maintained detailed tracking of invoice statuses and payment schedules.
- Collaborated with suppliers to resolve discrepancies in invoicing.
- Utilized accounting software to manage and update financial records.
- Reviewed and approved invoices for compliance with company policies.
- Assisted in month-end closing activities related to accounts payable.
- Processed and sent invoices, adjustments, and credit memos to customers.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
- Reconciled bank statements against general ledger entries on a regular basis.
- Analyzed financial data and prepared various reports as requested by management.
- Verified and processed invoices for accuracy and completeness of information.
- Ensured compliance with accounting principles, company procedures, and government regulations when processing payments.
- Performed monthly reconciliations of accounts payable ledger to ensure accuracy.
- Maintained accurate records for all accounts payable invoices.
- Tracked aging reports on vendor accounts receivable and followed up as needed.
- Received and recorded cash, checks and transfers.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Checked postings and documents for correctness, accuracy and proper coding.
Nursing Assistant
Point Lookout Nursing & Rehab
Hollister
01.2012 - 04.2012
- Assisted patients with daily living activities, including grooming, bathing, and toileting.
- Monitored vital signs and promptly reported changes to nursing staff.
- Maintained cleanliness and organization in patient rooms and common areas.
- Documented patient information accurately in electronic health records.
- Communicated effectively with patients to address concerns and provide comfort.
- Conducted regular rounds to ensure patient safety and proactively resolved issues.
- Demonstrated respect for dignity of patients and families, fostering a professional environment.
- Promoted patient satisfaction by providing companionship and reassurance.
92G
US ARMY
05.2005 - 2007
Education
Some College (No Degree) - Nursing/Healthcare Administration
Ozarks Technical Community College
Springfield, Missouri, MOSkills
- Practice management and workflow optimization
- Electronic health records management
- Medical billing and coding
- Staff training and development
- Regulatory compliance and oversight
- Patient care coordination
- Problem solving and critical thinking
- Effective communication skills
- Team leadership and collaboration
- Conflict resolution strategies
- Medical practice administration
- HIPAA and OSHA compliance
- Supplies procurement and inventory management
- Policy implementation and enforcement
- Personnel recruitment and onboarding
References
LaVonne Burrows, APRN (417) 894-6592, worked together for over 9 years
Amanda Jensen (417) 239-4809, have known eachother and worked events together for over 18 years
Dr Dwight Zabel (417) 699-1399, worked together for over 13 years
April Loftis (417) 331-3868, friend and co-worker for 2 years
Timeline
Practice Manager
Branson Nephrology, LLC
04.2012 - Current
Nursing Assistant
Point Lookout Nursing & Rehab
01.2012 - 04.2012
92G
US ARMY
05.2005 - 2007
Some College (No Degree) - Nursing/Healthcare Administration
Ozarks Technical Community College