Mirian Fuentes Serpas
Linden,NJ
Summary
Outgoing Front Desk Associate with 4 years in the medical field, adept at managing patient flow, scheduling appointments, and providing excellent customer service. Proficient in electronic medical records (EMR) systems, ensuring accurate patient data management and confidentiality. Skilled in insurance verification, processing co-payments, and handling patient inquiries with empathy and professionalism. Strong organizational skills, able to prioritize tasks effectively in a fast-paced environment. Trusted team member known for reliability, integrity, and a commitment to delivering high-quality patient care experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Lead Receptionist
Advanced Nephrology & Hypertension LLC
Morristown, NJ
09.2023 - Current
- Greeted patients, scheduled appointments, and managed incoming calls using specialized medical office software
- Verified insurance coverage, obtained pre-authorizations, and patient payments
- Assisted in maintaining medical records and ensuring compliance with medical record protocols
- Supported medical staff with administrative tasks, including filing, data entry, and correspondence.
- Reviewed daily shift assignments for accuracy prior to start of shift.
- Provided excellent customer service at all times while maintaining professional attitude with guests and colleagues alike.
Front Desk Associate
Salerno Medical Associates
East Orange, NJ
11.2020 - 09.2022
- Welcomed guests upon arrival, checked them in/out, and provided assistance throughout their stay
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
- Demonstrated strong organizational skills by effectively managing payment transactions, precisely balancing the cash drawer each day, and diligently maintaining accurate records.
- Collaborated with housekeeping and maintenance to ensure rooms were ready and facilities were well-maintained
- Maintained a neat and organized front desk area, including stocking supplies and informational materials.
Education
Associate's degree - Nursing
Trinitas School of Nursing
NJ07.2024
ASSOCIATE in SCIENCE -
Middlesex County College
NJ05.2023
Skills
- Bilingual
- Customer service
- EMR Systems
- Medical Office Experience
- Insurance Verification
- Problem-solving skills
Certification
CPR Certification, 05/01/2024, 05/01/2026
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Lead Receptionist
Advanced Nephrology & Hypertension LLC
09.2023 - Current
Front Desk Associate
Salerno Medical Associates
11.2020 - 09.2022
Associate's degree - Nursing
Trinitas School of Nursing
ASSOCIATE in SCIENCE -
Middlesex County College
CPR Certification, 05/01/2024, 05/01/2026
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