Zahida Rahman
Eccles,Uk
Summary
Orderly Practice Manager experienced in developing and maintaining practice policies and procedures. Commended for enforcing high standards of cleanliness and accessibility in practice rooms. Familiar with leading accreditation compliance and implementation.
Industrious professional with track record in practice administration. Expert in conducting regular staff training, meetings and appraisals. Excellent skills in building and maintaining customer and stakeholder relationships.
Organised individual applies practices to maximise data confidentiality. Manages digital documentation, drafts correspondence and schedules appointments. Minimises errors by applying attention to detail.
Tech-savvy office worker understands procedures for managing access to healthcare. Proactive problem solver works well in teams to meet targets and deadlines. Manages time strategically and uses initiative to uphold high standards.
Experienced [Job Title] achieves administrative targets within healthcare setting. Champions best practices in data management to maintain secure, reliable access to healthcare information. Communicates confidently with people using range of channels. Skilled at collecting, organising and reporting medical information.
Motivated [Job Title] with [Number] years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget.
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Trustworthy [Job Title] with [Number] years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Detail-orientated [Job Title] adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
Overview
14
14
years of professional experience
Work History
General Practice Manager
Salford Medical Centre/2
11.2002 - 12.2016
- Supervised financial operations, including budgeting, payroll, and invoicing, to ensure fiscal responsibility.
- Addressed patient complaints with empathy and professionalism, restoring trust and safeguarding the practice's reputation.
- Coordinated with healthcare professionals to streamline patient care processes, improving treatment outcomes.
- Interacted with patients, recording and investigating complaints for recommending remedial actions.
- Streamlined communication channels between administrative and clinical staff for better coordination of patient care.
- Oversaw appraisal and personal development programmes, including training and disciplinary procedures for staff members.
- Compiled and presented monthly reports, including recommendations and action plans for issues to practice owners.
- Organised and coordinated community non-profit fundraising events for practice from start-up to completion.
- Implemented marketing and administration strategies, increasing client retention and revenue growth.
- Implemented new appointment scheduling system, reducing patient wait times and enhancing satisfaction levels.
- Developed and enforced health and safety protocols, significantly reducing incidents within the practice.
- Facilitated team meetings to discuss performance metrics, setting realistic targets for continuous improvement.
- Organised continuing professional development CPD opportunities for staff, promoting a culture of learning and growth.
- Conducted successful negotiations with vendors to eliminate product excess and reduce inventory costs.
- Oversaw and managed daily practice operations, including staff scheduling, cash reconciliation and charge entry.
- Determined and implemented adequate staffing levels for smooth running of operations.
- Maintained strict confidentiality of patient records, adhering to GDPR and other legal requirements.
- Managed daily operations within the practice, overseeing administrative and healthcare staff to optimise efficiency.
- Collaborated with healthcare networks and local organisations, expanding services and access to care for the community.
- Applied fair and consistent personnel procedures and policies to guarantee practice met legal obligations.
- Conducted patient satisfaction surveys, utilising feedback to implement improvements in service delivery.
- Streamlined administrative processes through the introduction of new technology, increasing efficiency and reducing errors.
- Facilitated continuous professional development opportunities for staff, encouraging ongoing learning and improvement.
- Managed patient records system, ensuring accuracy, confidentiality, and compliance with data protection laws.
- Coordinated maintenance and repairs of practice facilities and equipment, minimising downtime and disruption.
- Analysed patient feedback to identify areas for improvement, enhancing service quality and satisfaction.
- Negotiated contracts with suppliers, securing cost-effective resources for the practice.
- Liaised with external healthcare professionals and organisations to facilitate referrals and collaborative care.
- Developed and maintained operational policies and procedures, ensuring compliance with healthcare regulations.
- Resolved complaints and issues from patients and staff, taking appropriate action to address concerns.
- Reported to practice partners on financial performance, operational challenges, and strategic planning efforts.
- Reviewed and updated health and safety policies, conducting regular audits to maintain a safe practice environment.
- Coordinated patient appointments and managed schedules to optimise practitioner availability and patient care.
- Implemented health and safety protocols, adhering to regulatory standards to safeguard patients and staff.
- Conducted regular staff meetings to discuss updates, address concerns, and share best practices.
- Led recruitment, training, and development of staff, fostering a team-oriented environment conducive to high performance.
- Promoted health education initiatives within the practice, supporting patient well-being and preventative care.
- Managed daily operations within a general practice, overseeing administrative and clinical staff to maintain efficient workflow.
- Oversaw implementation of quality assurance measures, continuously striving for excellence in patient care and service.
- Monitored inventory of medical and office supplies, ordering replenishments to avoid shortages.
- Monitored and maintained inventory of medical supplies, placing orders before depletion to avoid service disruption.
- Enhanced digital presence of the practice, including website updates and social media engagement for patient outreach.
- Coordinated payroll services, including superannuation payments and maintained leave entitlement records for staff and physicians.
- Oversaw maintenance of practice facilities, ensuring a safe and welcoming environment for patients and staff.
- Reviewed and updated the practice's information leaflets and website as required.
- Examined and researched business and liability insurance policies to find compatible coverage with lower premiums and overhead costs.
- Led recruitment and training of new staff, fostering a collaborative and skilled workforce.
- Performed periodical reviews of systems to identify and improve procedures in line with statutory requirements and general operations.
- Guaranteed practice complied with CQC and legislative guidelines by closely monitoring provided care.
- Managed billing and insurance claims, reducing errors and expediting patient reimbursements.
- Supervised updating of practice leaflets and notices to guarantee appropriate reflection of information for visiting patients.
- Coached, led and developed a high performing practice team.
- Updated practice policies and procedures, aligning operations with current healthcare regulations and standards.
- Prepared and presented reports to stakeholders, highlighting achievements and areas for future development.
- Enforced adherence to Health and Safety statutory obligations and legislation, including risk assessment, accident reporting and investigations.
- Maintained files relating to insurance and essential practice contracts, including disposal of chemical waste and intruder alarms required by law.
- Adapted to shifting priorities to support team of health workers.
- Organised information stored in medical charts, reports and documents.
- Communicated pressing information to healthcare professionals using standard channels.
- Recorded and reviewed correspondence with staff and patients.
- Produced financial statements and prepared for billing procedures.
- Established safe, secure setting to minimise patient anxiety.
- Navigated management system to find and update health records.
- Treated patients from different backgrounds with respect.
- Prepared detailed budgets, contracts and purchasing orders.
- Scheduled, confirmed and re-scheduled appointments using booking system.
- Drafted and sent mass correspondence to registered patients.
- Followed data confidentiality measures to secure healthcare user information.
- Maintained robust digital records system for data accuracy.
- Answered patients' questions in person, by email, or by phone.
- Supported other office workers to meet deadlines and follow internal procedures.
- Demonstrated understanding of procedures common in medical industry.
- Carried out ad-hoc documentation, communication and administrative functions.
Education
NVQ Level 2 - NVQ Level 2
Pontypool college
Skills
- Computer literacy,
- Bilingual
- Team work
- Human resources procedures
- Conflict resolution
- Contract negotiation
- Ethical leadership
- Internal auditing
- Interpersonal communication
- Inventory control
- Process improvement
- Resource allocation
- Project management
- Employee scheduling
- Electronic health records management
- Clinical governance
- Patient confidentiality compliance
- Medical terminology
- Data analysis
- Risk assessment
- Decision-Making acuity
- Facilities maintenance
- Quality assurance
- Health and safety compliance
- Recruitment training
- Supply chain management
- Knowledge of cqc standards
- Staff motivation
- Cultural sensitivity
- Policy development
- Medical coding
- Account reconciliation
- Patient confidentiality understanding
- Decision making
- HR policies implementation
- Healthcare regulatory compliance
- Effective delegating
- Leadership aptitude
- Multitasking efficiency
- Proactive initiative taking
- Cultural competency
- Organisational management
- IT systems expertise
- Staff appraisals
- Data analysis and reporting
- Risk assessment procedures
- Medical terminology familiarity
- Clinical audit support
- Sensitive information handling
- Bookkeeping
- Team player
- Procedure coding
- Electronic health record systems
- Multi-line phone systems
- Medical terminology fluency
- Medical coding expertise
- Administrative tasks
- Appointment scheduling software
Timeline
General Practice Manager
Salford Medical Centre/2
11.2002 - 12.2016
NVQ Level 2 - NVQ Level 2
Pontypool college