Leticia Ortiz
Laredo,Tx
Summary
Experienced optical services professional skilled in training, data management, and customer service, with a commitment to supporting veterans in their optical needs. Wanting to bring in said knowledge and grow within an organization that cares for our veterans.
Overview
20
20
years of professional experience
Work History
Lead Optician (Texas Valley Coastal Bend)
PDS Optical
Laredo, Missouri
01.2023 - Current
- Check daily on pending orders and follow up with opticians for respective locations (McAllen, Harlingen, Corpus Christi,Laredo).
- If orders are in pending and nothing is missing follow up with prosthetics and lab to make sure PO files have been sent and received to have orders worked on.
- Assist doctors in other locations in correcting orders/consults when there has been a data entry error either by the optician or they need to make an update. Also, help them place orders when veterans want the same style to input orders/consults faster and save them a trip to optical. In helping with these tasks there is a faster turnaround for them.
- Scan rx's into S folder for my location and transfer rx's from my location and other three into HIMS folder.
- Back up for answering message manager when opticians are out or when they are too busy to be able to call, this in turn either has me creating replacement orders, tracking packages and in some cases contacting lab for follow ups, and answering general questions patients may have.
- Train new opticians when needed and assist traveling opticians in our procedures.
- If a process change is needed assist the doctor in showing opticians the changes and making sure they are implemented.
- Guided veterans in frame selection, fitting, and proper care of glasses to enhance their overall experience.
- Educate veterans on the process in getting VA issued glasses, what is included, and what they can upgrade to.
- Take payments on upgrades and retail orders, maintain end of day accurately, keep inventory counts and secure at end of day.
- Create orders in KODE and transfer to CPRS. If need be contact providers office for rx clarification.
Optician Assistant
Tran Vision Center
Laredo, Tx
01.2016 - 09.2022
- Greet customers, help in the selection of frames, and take necessary measurements.
- Answer phones and route to appropriate department as well as answer any questions they may have that pertain to the optical.
- Take payments in cash, credit card, checks, and Care Credit.
- Process orders in a timely manner. This entails billing in Eyefinity, Eyemed, Spectera, Davis/Superior Vision, Expert, and ONQ portals.
- When billing ensure that procedure codes are entered properly and that billable charges are correct.
- Dispense glasses when orders arrive and ensure that customers are able to see well and fit is correct.
- Input prescriptions from other physicians’ offices into our system correctly.
- Follow all insurance information and apply co-pays correctly.
- Coordinate with physician to clarify orders and ensure accurate prescription fulfillment.
- Communicate to supervisor when inventory is low so new orders can be made and replenish stock on displays.
Customer Service Supervisor PEC
Sony Electronics
Laredo, Tx
08.2008 - 03.2015
- Manage three departments, receiving, shipping, exceptions, with up to a total of 40 employees.
- Provide daily, weekly, and monthly reports to upper management and PlayStation managers.
- On a monthly basis run reports of all processed products and send to billing to charge customer.
- Communicated with staffing agencies to request new employees or address issues with current staff.
- Submit weekly hours worked for all staff agency employees to their respective agencies and on a bi-weekly basis approve Sony employee hours for payroll processing.
- Maintained headcount and controlled costs to adhere to predetermined budgets.
- Facilitated weekly update meetings with PlayStation group and direct supervisor, providing insights on state of business.
- Conducted quarterly inventory and defective unit counts, created reports detailing necessary adjustments for all departments, and communicated findings to supervisors.
- Communicate on a regular basis with product vendors for necessary materials, contact shipping carrier for shipping supplies.
- Request necessary inventory from both local warehouse and PlayStation representative to replenish stock as often as necessary.
- If changes to program were needed responsible to communicate to employees.
- When visitors were expected provide a tour of program area and provide a brief presentation describing what our services were.
- Create PowerPoints, answer emails, make phone calls etc.
Data Entry/Team Lead
Kelly Services (Placed at Sony Electronics)
Laredo, Tx
11.2006 - 08.2008
- From November 28, 2006 to August 2007 Data entry for the VAIO battery project. This project entailed inputting customer’s information into the system and shipping out an exchange battery.
- From August 2007 to December 2007 I was a data entry for the PEC program in the shipping department, which entailed verifying customers’ information and comparing it on SIS and Lucid, and shipping out an exchange unit depending on what was sent in.
- From January 2008 to August 2008 acting team lead for PEC shipping department until hired by the company. This entailed making sure that TAT was met and all product was shipped out to correctly and to correct customers.
Health Educator
City Of Laredo
Laredo, Tx
04.2007 - 05.2007
- Take the glucose levels, take waist measurements, height and weight from 3rd grade children, supervise shuttle runs and guide kids through the eating questionnaire.
- This is done through the Bienestar Program with the City of Laredo Health Department.
Education
Associate in Applied Science - Medical Office Assistant
Laredo Community College
Laredo, TxSkills
- Typing Speed: 65 Words Per Minute
- KODE
- CPRS
- Lab Lizard
- Crystal
- Officemate
- Eyefinity
- SIS
- SEIBEL
- SAP
- Atlas
- Web browsers
- Peripheral devices
- Office tools
- Office software
References
References upon request
Timeline
Lead Optician (Texas Valley Coastal Bend)
PDS Optical
01.2023 - Current
Optician Assistant
Tran Vision Center
01.2016 - 09.2022
Customer Service Supervisor PEC
Sony Electronics
08.2008 - 03.2015
Health Educator
City Of Laredo
04.2007 - 05.2007
Data Entry/Team Lead
Kelly Services (Placed at Sony Electronics)
11.2006 - 08.2008
Associate in Applied Science - Medical Office Assistant
Laredo Community College