Leticia Padro
Retail / Sales / Casher / Merchandise/ Customer Service / ECT:
West Palm Bch,FL
Summary
Dynamic retail professional with a proven track record at Macy's, excelling in customer service and sales expertise. Recognized for boosting sales through effective upselling strategies and fostering strong client relationships. Adept at multitasking and maintaining a positive demeanor, consistently achieving sales goals while ensuring customer satisfaction.
Overview
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Work History
Retail Sales Associate
Macy's
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Sales
Sears Roebuck
- Boosted retail sales by recommending suitable hair care products tailored to individual client needs.
- Created targeted action plans to increase Type brand awareness and stimulate retail sales.
- Collaborated with retail sales manager to develop promotional events that boosted store revenue.
- Mentored junior staff members on best practices in optical retail sales, customer service, and technical processes.
Cook
Senior Center / N.Y.C
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Communicated closely with servers to fully understand special orders for customers.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Sales
Sprinkles Ice Cream Parlor
- Boosted sales revenue by implementing effective outbound sales strategies and tactics.
- Identified revenue and sales goals and presented to sales team.
- Managed team of Number regional sales representatives and consistently achieved high sales targets.
- Maximized sales revenue by consistently meeting and exceeding monthly sales targets.
- Boosted sales performance by developing and implementing effective sales strategies.
- Trained and mentored sales associates, leading to improved team performance and increased sales revenue.
- Managed a team of sales professionals to exceed quarterly digital sales goals and targets.
- Acquired extensive sales data, analyzing inventory and sales trends to predict company production.
- Boosted regional sales by developing and implementing effective training programs for sales representatives.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Surpassed monthly sales goals through innovative sales techniques.
- Consistently exceeded sales targets through effective forecasting, planning, and execution of sales strategies.
- Increased overall sales by implementing strategic district plans and coordinating sales team efforts.
- Generated personal sales to meet or exceed established sales goals.
- Developed leads and sales opportunities and followed through with defined sales plan.
- Worked with sales department to develop sales strategies and techniques.
- Became overall sales leader by surpassing sales goals by Number% across multiple platforms.
- Attended monthly sales meetings and quarterly sales trainings.
- Implemented effective sales strategies to consistently achieve and exceed sales targets.
Skills
Customer service
Teamwork
Money handling
Teamwork and collaboration
Retail sales
Cash handling
Flexible schedule
Product knowledge
Store opening and closing
Reliability and punctuality
Sales expertise
Stocking and receiving
Phone etiquette
POS system operation
Fashion sense
Conflict resolution
POS system operations
Upselling strategies
Self-checkout assistance
Stock replenishment
Product demonstrations
Cash register operation
Point of sale operation
Merchandise display
Product merchandising
Truck unloading
Friendly and outgoing
Data entry
Inventory audits
Cash drawer balancing
Shelf stocking
Price tagging
Visual display arrangement
Retail merchandising expertise
Point-of-sale system
Barcode scanning
Point of sale systems
Returns and exchanges
Calm demeanor
Positive and professional
Backroom organization
Sales goal achievement
Friendly and helpful
Excellent communication
Honest and dependable
Multitasking Abilities
Effective communication
Adaptability
Self motivation
Organizational skills
Active listening
Goal driven
Organization
Timeline
Retail Sales Associate - Macy's
Retail Sales - Sears Roebuck
Cook - Senior Center / N.Y.C
Sales - Sprinkles Ice Cream Parlor