Leticia Pando Arreola
Odessa,TX
Summary
Responsible Truck Driver with expertise in planning routes, collecting payments and resolving customer service issues. Bringing several years of related experience, advanced inspection skills, and defensive driving abilities. Service-oriented with strong attention to detail and systematic approach to safety.
Overview
11
11
years of professional experience
Work History
Truck Driver
Arguindegui Oil Co
Odessa, TX
2022.06 - 2024.12
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Obtained signatures needed to complete and process paperwork.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Communicated with dispatchers regarding pickup and delivery times.
- Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Performed regular inspections and completed vehicle repairs.
- Hooked and unhooked trailers from tractor and converter dollies.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Processed shipment documents neatly and efficiently for each load.
- Recorded expenses and maintained receipts.
- Maintained safe driving habits to protect property and general public on roadways.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Verified load against shipping papers to ensure accuracy of shipment.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Managed personal driving time according to Hours of Service regulations.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
- Reported all accidents or violations to management immediately upon occurrence.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Operated equipment and machinery according to safety guidelines.
Truck Driver
Pilot Thomas Logistics
Midland, Texas
2020.02 - 2022.06
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
Truck Driver
Trend Services
Odessa, Texas
2018.09 - 2020.02
- Inspection pre and post-trip, loading and unloading efficiently sewer, water and fuels
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Obtained signatures needed to complete and process paperwork.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Communicated with dispatchers regarding pickup and delivery times.
- Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Followed regular schedule of pickups for individual customers and groups.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Reacted decisively and quickly to protect spoilage.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Fulfilled back haul orders and spotted trailers in loading yard.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Performed regular inspections and completed vehicle repairs.
- Hooked and unhooked trailers from tractor and converter dollies.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Processed shipment documents neatly and efficiently for each load.
- Recorded expenses and maintained receipts.
- Maintained safe driving habits to protect property and general public on roadways.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Verified load against shipping papers to ensure accuracy of shipment.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Managed personal driving time according to Hours of Service regulations.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
- Reported all accidents or violations to management immediately upon occurrence.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Worked well with dispatchers to communicate route and schedule changes.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Completed routine maintenance and repair.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated equipment and machinery according to safety guidelines.
- Updated and maintained databases with current information.
Bus Driver
Easy rider Midland-Odessa
Midland, Texas
2015.11 - 2018.09
- Provided courteous customer service while answering questions regarding routes and schedules.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
- Announced stops clearly to help passengers disembark at correct locations.
- Drove specified routes in compliance with traffic regulations and time schedules.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Kept accurate logs of all deliveries and trips.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Handled passenger emergencies or disruptions.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Advised passengers to be seated and orderly while on vehicles.
- Helped elderly and disabled passengers board and exit bus.
- Assisted elderly or disabled individuals by helping on and off bus, seating properly and carrying baggage.
- Stocked buses with supplies such as maps, brochures and other materials for passenger use.
- Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
- Checked passenger tickets throughout route journey to ensure they had valid tickets for their destination.
- Kept bus orderly with strong control over passenger behaviors.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Upheld strict DOT reporting records for trips, vehicles and notable incidents.
- Collected fares and provided route updates and schedule information.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Maintained vehicle safety by monitoring, instructing and correcting passengers.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Used GPS navigation to follow routes and avoid potential construction or traffic delays.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Collected fares, tickets and passes accurately.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Helped unload luggage from buses upon arrival at destination stops.
- Greeted customers in a friendly manner when boarding the bus.
- Collected tickets or cash fares from passengers.
- Maintained order among passengers during trip by enforcing rules of conduct.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Complied with local traffic regulations and safety requirements for bus operation.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Announced stops to passengers.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
- Verified that all passengers were seated before operating the bus.
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Parked vehicles at loading areas to board passengers.
- Reported delays or accidents.
- Facilitated smooth passenger loading and unloading at designated route stops.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed routine maintenance and repair.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Operated equipment and machinery according to safety guidelines.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Manager
Stripes Convenience Store
Odessa, Texas
2014.03 - 2015.11
- Produced thorough, accurate and timely reports of project activities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established processes for monitoring customer satisfaction levels.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Monitored employee attendance records, timekeeping, and payroll information.
- Coordinated with other departments to ensure smooth flow of operations.
- Recruited and trained new employees to meet job requirements.
- Implemented quality control measures to uphold company standards.
- Resolved conflicts between team members in an effective manner.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Developed a system for tracking inventory and ordering supplies as needed.
- Supervised daily operations including scheduling shifts, assigning duties.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Collaborated with management on developing strategic plans for achieving business goals.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Analyzed business performance data and forecasted business results for upper management.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Achieved cost-savings by developing functional solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
Education
GED -
Odessa College
Odessa, TX2013-12
Skills
- Vehicle inspection
- Route planning
- Safety compliance
- Defensive driving
Timeline
Truck Driver
Arguindegui Oil Co
2022.06 - 2024.12
Truck Driver
Pilot Thomas Logistics
2020.02 - 2022.06
Truck Driver
Trend Services
2018.09 - 2020.02
Bus Driver
Easy rider Midland-Odessa
2015.11 - 2018.09
Assistant Manager
Stripes Convenience Store
2014.03 - 2015.11
GED -
Odessa College