Leticia Ramirez
Middle River,MD
Summary
Hardworking bilingual Spanish/English transportation specialist offering 3 years of experience overseeing Amazon deliveries. Highly organized and proactive with in-depth understanding of customer relations and project management strategies. Analytical and critical thinker with a remarkable work ethic.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Transportation Specialist
Amazon
Nottingham, MD
12.2020 - 02.2024
- Checked in and check out loads
- Ensured that all incoming and outgoing loads were properly secured before transport.
- Assisted in organizing the flow of traffic within the yard for maximum efficiency.
- Yard jockey
- Talked to dispatchers about loads
- Tracked trailers and drivers
- Maintained accurate records of passenger check-ins and departures.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Trained new associates
Warehouse Associate
Amazon
Sparrows Point, MD
06.2019 - 12.2020
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Handled hazardous materials safely following prescribed regulations.
- Used pallet jacks to move items to and from warehouse locations.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Communicated effectively with team members on matters related to work assignments.
- Trained new warehouse associates
- Picked, count and packed inventory
Waitress Trainer
La Cabana
Dundalk, MD
10.2017 - 01.2019
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
- Calculated charges, issued table checks and collected payments from customers.
- Assessed waiters' knowledge of restaurant policies and procedures related to customer service standards.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
Early Childhood Education Teacher
Patapsco High School
Dundalk, MD
08.2016 - 05.2018
- Adapted teaching methods to meet the individual needs of each child based on assessments of their abilities and interests.
- Utilized positive reinforcement techniques to promote acceptable behavior among students.
- Integrated technology into lesson plans.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Encouraged creative expression through art projects and other activities.
- Incorporated music, art and theater into lesson planning.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Developed and implemented age-appropriate curricula for 3 to 5 year olds.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
Library Volunteer
Mountain Road library
Pasadena, MD
07.2013 - 08.2013
- Read stories to preschool children to help increase key language, literacy and social skills.
- Participated in book clubs and led discussions on various topics related to literature.
- Greeted visitors at the circulation desk and provided information about library services.
- Oversaw summer reading program for school-age children to encourage literacy.
- Helped maintain library operating budget by performing volunteer duties to promote quality service.
Education
High School Diploma -
Patapsco High School & Center For Arts
Baltimore, MD05-2019
Some College (No Degree) - Nursing
The Community College of Baltimore County
Baltimore, MDSkills
- Inspecting Vehicles
- Handheld Scanners
- Assisting Customers
- Multitasking and Prioritizing
- Bilingual in Spanish and English
- Early Childhood Development
- Safe Driving
- Digital Photography
- Arts and Crafts
- Dependable
- New Hire Trainer
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Transportation Specialist
Amazon
12.2020 - 02.2024
Warehouse Associate
Amazon
06.2019 - 12.2020
Waitress Trainer
La Cabana
10.2017 - 01.2019
Early Childhood Education Teacher
Patapsco High School
08.2016 - 05.2018
Library Volunteer
Mountain Road library
07.2013 - 08.2013
High School Diploma -
Patapsco High School & Center For Arts
Some College (No Degree) - Nursing
The Community College of Baltimore County