Nicole Butler
San Antonio
Summary
Transportation Specialist with proven expertise in route optimization and logistics management. Enhanced service efficiency through strategic planning and effective communication, achieving a improvement in customer satisfaction. Skilled in vehicle maintenance and fostering teamwork, ensuring compliance with safety regulations while delivering exceptional customer service.
Overview
11
11
years of professional experience
Work History
Transportation Specialist
WeDriveU
11.2023 - 01.2026
- Coordinated transportation logistics, ensuring timely delivery of services to clients.
- Managed route optimization, reducing travel time and enhancing service efficiency.
- Coordinated schedules and communicated changes to customers.
- Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Enhanced customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Read maps to plan routes and reported delays or accidents.
- Watched weather and safety conditions to adapt routes and maintain standards.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
Transit Bus Operator
VIA Metropolitan Transit
02.2023 - 11.2023
- Operated transit buses in adherence to safety regulations and schedule compliance.
- Provided exceptional customer service by assisting passengers with inquiries and ensuring a comfortable ride.
- Conducted pre-trip inspections to verify bus readiness and compliance with safety standards.
- Engaged in continuous learning to enhance driving skills and knowledge of transit systems and routes.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
- Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Followed company policies and procedures and maintained compliance with standards.
- Inspected bus for any mechanical issues before departure.
- Aided passengers with disabilities or special needs.
- Operated large vehicles in difficult urban and rural conditions.
- Collaborated with team members to maintain effective communication during route changes or emergencies.
Transit Bus Operator
CapMetro
12.2021 - 02.2023
Transit Bus Operator
City of Rock Hill
07.2021 - 11.2021
CATS-Lynx Light Rail
Charlotte Area Transit
03.2019 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
The Tide Light Rail/Transit Bus Operator
Hampton Roads Transit
09.2014 - 03.2019
Education
No Degree - Medical Assistant
Virginia College
Pensacola, FL01-2011
High School Diploma -
Lake Clifton/Eastern
Baltimore, MD06-1996
Skills
- Managing schedules
- Documentation management
- Assisting customers
- Dispatching procedures
- Route optimization
- DOT compliance
- Incident reporting
- Inspecting vehicles
- Transportation software
- Logistics management
- Road safety
- Critical thinking
- Multitasking and prioritizing
- Attention to detail
- Employee training
- GPS use
- Emergency procedures
- Deadline adherence
- Accident reports
- Passenger safety
- 30, 40, and 45 foot transit buses and light rail (LRV)train consists (2 or more passenger trains connected together)
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Multitasking
- Punctuality
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Clean driving record
- Defensive driving
- Physical fitness
- Equipment operation
Timeline
Transportation Specialist
WeDriveU
11.2023 - 01.2026
Transit Bus Operator
VIA Metropolitan Transit
02.2023 - 11.2023
Transit Bus Operator
CapMetro
12.2021 - 02.2023
Transit Bus Operator
City of Rock Hill
07.2021 - 11.2021
CATS-Lynx Light Rail
Charlotte Area Transit
03.2019 - 06.2021
The Tide Light Rail/Transit Bus Operator
Hampton Roads Transit
09.2014 - 03.2019
No Degree - Medical Assistant
Virginia College
High School Diploma -
Lake Clifton/Eastern