Leticia Rocha
Canyon Country,USA
Summary
Approached each day and unique challenges with enthusiasm, patience and humor.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
05.2021 - Current
- Maintained clean and organized workspace for optimal productivity and safety.
- Promoted awelcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Shift Lead
Baskin Robbins
08.2020 - 05.2021
- Completed store opening and closing procedures and balanced tills.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining welcoming atmosphere.
Education
Associate of Science - Nursing
College of The Canyons
Santa ClaritaSkills
- Fast paced and excellent in busy environments
- Attention to detail
- Team Player
- Problem-solving abilities
- Compassionate communication
- Patience and Empathy
- Organized
Volunteer at Henry Mayo Santa Clarita Hospital weekly
In the Emergency Department and Women's Postpartum Department focusing on patient care, organizing medical supplies, and aiding nurses.
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Barista
Starbucks
05.2021 - Current
Shift Lead
Baskin Robbins
08.2020 - 05.2021
Associate of Science - Nursing
College of The Canyons