Nicole Woolf
Indie Media Studios
Chicago,Illinois
1
Certification
4
years of professional experience
Professional customer service and operations associate with experience in retail, food service, and front desk environments. Demonstrates strong communication skills, attention to detail, and the ability to remain composed in fast paced and high pressure situations. Skilled at delivering consistent, high quality service while working collaboratively with teams and supporting daily operations. Known for reliability, adaptability, and a strong work ethic, with a focus on creating positive customer experiences and maintaining professionalism in every interaction.
Work History
Barista
3 Months- Prepared high-quality beverages by following standardized recipes and procedures.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Operated espresso machines and other equipment accurately to produce consistent drink quality.
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
- Trained new baristas on beverage preparation techniques and customer service best practices.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Collaborated with team members to create a positive, welcoming atmosphere for customers.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Counselor
3 Months- Supervised children during activities and ensured safety
- Planned and adapted games to keep participants engaged
- Communicated with parents and resolved conflicts calmly.
- Provided emotional support to campers, fostering a positive and inclusive environment.
- Developed and implemented engaging activities tailored to diverse camper interests and needs.
- Assisted in conflict resolution among campers, promoting teamwork and communication skills.
- Maintained a safe environment by enforcing camp policies and ensuring adherence to safety protocols.
- Mentored junior counselors, offering guidance on best practices for camper engagement and safety management.
Nanny/Babysitter
1 Year 2 Months- Provided childcare for multiple families keeping routines organized and engaged
- Maintained clear communication with parents regarding schedules and needs
- Supervised daily activities and guided educational play for children of varying ages.
- Developed and implemented age-appropriate learning activities to promote cognitive development.
- Ensured a safe, nurturing environment by adhering to health and safety guidelines.
- Communicated effectively with parents regarding children's progress and daily experiences.
- Managed schedules, including transportation to school, extracurricular activities, and appointments.
- Assisted in meal preparation, focusing on nutrition and dietary restrictions for children.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
Front Desk/Work Study assistant (Dance Studio)
2 Years 7 Months- Managed front desk check-ins, class scheduling, and customer questions
- Assisted with studio set up, maintained cleanliness, and suggested ideas to improve customers experience
- Developed organization and multitasking skills in a busy environment.
- Coordinated project timelines to ensure timely delivery of media content.
- Managed communication between creative teams and clients to align project objectives.
- Assisted in developing marketing strategies by conducting market research and analysis.
- Trained new staff on operational procedures, fostering a collaborative work environment.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Sales Associate
10 Months- Assisted customers in finding products and providing a positive shopping experience
- Operated POS system, Handled cash and card transactions, and enrolled customers in Rewards programs
- Restocked merchandise and maintained clean, organized store displays
- Helped create inviting store layouts by arranging mannequins and displays
- Assisted customers with product selection, enhancing overall shopping experience.
- Collaborated with team members to create engaging visual displays, attracting customer attention.
- Processed transactions efficiently, ensuring accuracy in sales and returns.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma
- Honors student in the arts program. Developed discipline, Teamwork, and public performance skill.
- Completed coursework with strong focus on organization, time management, and collaboration
Skills
Connecting: Skilled at building positive and welcoming experiences with customers
guests
and colleagues
Collaboration: Able to work well in a team
contributing ideas and cooperating with others to achieve common goals
Bilingual: Fluent in English and Spanish
able to communicate clearly with a diverse audience
Tech-Savvy: Proficient in Microsoft Word
Excel
PowerPoint
Google Suite (Sheets
Slides
Classroom)
Canva
and Adobe tools
Adaptable: Comfortable navigating both Windows 10 and Mac OS environments
Communicating: Experienced with email
Zoom
and other communication tools; familiar with content marketing
Organized: Able to manage time effectively in busy and fast-paced settings
Problem-Solving: Patient
thoughtful
and skilled at addressing challenges with people of diverse backgrounds and age groups
Empathy development
Time management
Friendly and outgoing
Team player
Attention to detail
Certification
Illinois Food Handler Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Te'amo Boba Bar
04.2026 - CurrentRead More
Nanny/Babysitter
Freelance Nannying
08.2024 - 10.2025Read More
Counselor
Summer Camp
05.2024 - 08.2024Read More
Front Desk/Work Study assistant (Dance Studio)
Indie Media Studios
12.2023 - CurrentRead More
Sales Associate
Hot Topic
03.2022 - 01.2023Read More
Senn High School
High School Diploma
Read More