Leticia Rodriguez
El Paso,TX
Summary
Results-driven Adjustment Coordinator with strong communication and analytical skills. Expertise in assessing client needs and implementing innovative solutions to enhance customer satisfaction and team productivity. Focused on delivering effective problem resolution and fostering collaboration to exceed expectations. Results-driven Adjustment Coordinator with a strong background in customer relations and team collaboration. Notable for exceeding customer satisfaction through creative problem-solving and efficient account adjustments.
Overview
27
27
years of professional experience
Work History
Adjustment Coordinator
El Paso Children's Hospital
El Paso, Texas
09.2024 - Current
- reviewed, researched and processed account adjustments in accordance with company policies and procedures
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
Patient Access
University Medical Center
El Paso, Texas
01.1999 - 06.2024
- Collaborated with insurance companies to resolve claims and payment issues.
- Coordinated with healthcare providers to verify services rendered for billing purposes.
- Analyzed claims denials from third party payers and identified potential solutions for reimbursement.
- Educated patients on financial responsibilities and payment options available.
- Managed patient accounts, ensuring accurate billing and timely payments.
- Assisted patients with account inquiries, providing clear and concise information.
- Provided customer service to patients regarding billing inquiries and account information.
- Responded promptly to customer inquiries via telephone or email in a professional manner.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Processed payments from patients and maintained accurate records of all transactions.
- Processed refunds efficiently while maintaining compliance with company policies.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Collaborated with relevant parties to resolve billing issues, insurance claims, and patient payments.
- Reconciled payments received against outstanding invoices ensuring proper posting of credits and debits.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Generated detailed reports outlining billing, flagged items, and other important data.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Education
High School Diploma -
Bowie High School
El Paso08-1988
Some College (No Degree) - Medical Assistant
Computer Career Center
El Paso, TXSkills
- Account adjustments
- Claims processing
- Adjustment processing
- Client assessment
- Customer service
- Customer support
- Customer relations
- Client relationship building
- Problem resolution
- Data analysis
- Project management
- Record management
- Team collaboration
- Time management
- Critical thinking
- Communication skills
- Time management
Languages
English
Professional
Spanish
Professional
Timeline
Adjustment Coordinator
El Paso Children's Hospital
09.2024 - Current
Patient Access
University Medical Center
01.1999 - 06.2024
High School Diploma -
Bowie High School
Some College (No Degree) - Medical Assistant
Computer Career Center