Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Leticia Romero

San Marcos,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Sales Associate

Cindies
08.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Kept the store clean and well maintained at all times and alerting management of any safety concerns
  • Prepared merchandise for sales floor by pricing or tagging.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Opened and closed register at the begging and end of day
  • set up alarms for closing
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Receptionist/Lash Consultant

Amazing Lash Studio
01.2021 - 11.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records..
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Assisted lash techs by setting up equipment for next day appointments to reduce customer wait time.
  • Reported excel sales percentages to district managers during closing procedures.
  • Setting up alarms for closing.
  • Was in charge to open and close the studio.
  • Commuted to other locations to help the staff.

Sales Associate

Gap Factory Outlet
11.2018 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Housekeeper

Self-employeed
01.2018 - 12.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Adhered to professional house cleaning checklist.

Education

GED -

Lockhart High School
Lockhart, TX
06.2019

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Listening Skills
  • Multi-tasking strength
  • Outgoing Personality
  • Money Handling
  • Verbal/written communication
  • Cash Register Operation
  • Stocking and Receiving
  • Store Opening and Closing
  • Product Sales
  • Retail Store Operations
  • Cleaning techniques
  • Inventory Tracking
  • Merchandise Display
  • Sales Goals Attainment
  • Persuasion techniques
  • Shipment Processing
  • Fraud Detection
  • Fitting room maintenance
  • Ability to Lift 40 pounds
  • Building Customer Loyalty
  • Engaging with Diverse Customers

Accomplishments

  • Awarded “Employee of the Month” in 2020 at GAP
  • Exceeded monthly quota 2 times of Credit Card applications

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Cindies
08.2022 - Current

Receptionist/Lash Consultant

Amazing Lash Studio
01.2021 - 11.2021

Sales Associate

Gap Factory Outlet
11.2018 - 01.2021

Housekeeper

Self-employeed
01.2018 - 12.2018

GED -

Lockhart High School

Similar Profiles

CREATE PROFILE
Leticia Romero