Leticia Romero
San Marcos,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Sales Associate
Cindies
08.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Kept the store clean and well maintained at all times and alerting management of any safety concerns
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Opened and closed register at the begging and end of day
- set up alarms for closing
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Receptionist/Lash Consultant
Amazing Lash Studio
01.2021 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records..
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Assisted lash techs by setting up equipment for next day appointments to reduce customer wait time.
- Reported excel sales percentages to district managers during closing procedures.
- Setting up alarms for closing.
- Was in charge to open and close the studio.
- Commuted to other locations to help the staff.
Sales Associate
Gap Factory Outlet
11.2018 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Housekeeper
Self-employeed
01.2018 - 12.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
Education
GED -
Lockhart High School
Lockhart, TX06.2019
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Listening Skills
- Multi-tasking strength
- Outgoing Personality
- Money Handling
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Store Opening and Closing
- Product Sales
- Retail Store Operations
- Cleaning techniques
- Inventory Tracking
- Merchandise Display
- Sales Goals Attainment
- Persuasion techniques
- Shipment Processing
- Fraud Detection
- Fitting room maintenance
- Ability to Lift 40 pounds
- Building Customer Loyalty
- Engaging with Diverse Customers
Accomplishments
- Awarded “Employee of the Month” in 2020 at GAP
- Exceeded monthly quota 2 times of Credit Card applications
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Cindies
08.2022 - Current
Receptionist/Lash Consultant
Amazing Lash Studio
01.2021 - 11.2021
Sales Associate
Gap Factory Outlet
11.2018 - 01.2021
Housekeeper
Self-employeed
01.2018 - 12.2018
GED -
Lockhart High School