Leticia Ronquillo
El Paso,TX
Summary
Bilingual customer service professional with strong technical troubleshooting and organizational skills. Proven ability to explain billing statements and assist with appointment scheduling.
Overview
2
2
Languages
29
29
years of professional experience
Work History
Bilingual Technical Support CSR II
Spectrum
El Paso, Texas
12.2025 - Current
- Activated new internet and cable services to enhance customer experience
- Troubleshot internet and cable services to resolve customer issues promptly
- Processed customer payments and explained billing statements clearly to ensure understanding
Bilingual Technical Support CSR I
Spectrum
El Paso , TX
04.2025 - 12.2025
- Set up new internet connections for customers to ensure seamless access to online services
- Resolved customer internet issues to restore service and enhance user satisfaction
- Facilitated customer payment processing and clarified billing statements to improve understanding and reduce inquiries
Bilingual Customer Service Representative
Maximus Health Services
El Paso, Texas
10.2024 - 04.2025
- Facilitated customer care and enrollment services via telephone, addressing inquiries and resolving issues
- Delivered customer care and enrollment services via telephone, ensuring accurate information and support
- Assisted customers in requesting and mailing 1095-A forms, ensuring timely delivery and compliance
Call Center QA/Web-Care Associate
Empire Today Flooring
El Paso, Texas
04.2022 - 09.2024
- Monitor and analyze conversations via telephone, chat, and email to ensure customer needs are met and procedures are followed
- Coached customer associates on best practices to enhance service quality and meet established quality standards
- Reported agents' performance to supervisors and maintained monthly performance logs to identify areas for improvement
Customer Service Associate
Empire Today Flooring
El Paso, TX
08.2021 - 04.2022
- Confirmed, rescheduled, and canceled appointments to ensure customer satisfaction
- Created service requests to resolve customer issues and enhance service quality
- Scheduled and rescheduled sales appointments to optimize customer engagement
Share Draft Coordinator
El Paso Area Teachers FCU
El Paso, Texas
06.2000 - 08.2021
- Created and distributed daily share drafts to stakeholders, ensuring timely access to funds.
- Audited visa check card accounts for accuracy and compliance, maintaining financial integrity.
- Investigated and resolved discrepancies in members' statements, enhancing customer trust.
Administrative Assistant
Texas Tech University
El Paso, Texas
08.2010 - 03.2013
- Screen calls for Assistant Vice President and IT Directors
- Booked travel arrangements for Assistant Vice President and IT Directors to support effective scheduling
- Coordinated scheduling of meetings and interviews for candidates and team members
- Coordinated new employee orientation to facilitate smoother onboarding process
- Process Department Personnel Action Forms for all new and terminating personnel
- Initiated and processed purchase requests and expenses for five IT Department areas to ensure timely procurement
ATM Coordinator
El Paso Employees Federal Credit Union
El Paso, Texas
09.2008 - 10.2009
- Balanced daily ATM reports to ensure accuracy of funds
- Processed and submitted bond claims to CUNA Insurance for compromised cards, facilitating recovery of losses
- Filed debit card disputes to resolve customer issues
Administrative Assistant
Stevenson Dental Clinic
El Paso, Texas
01.2003 - 06.2006
- Verified customer insurance by calling providers to confirm coverage
- Processed customer payments at point of sale, ensuring accurate transactions
- Mailed invoices to customers with outstanding balances to facilitate timely payments
- Process insurance claims for customers
Accounting Clerk
El Paso Area Teachers FCU
El Paso, Texas
10.2002 - 2004
- Posted daily general vouchers to maintain up-to-date financial documentation
- Enter Accounting transactions on a daily basis
- Reviewed and verified savings bond transactions to confirm compliance and accuracy
- Recorded investment check transactions into financial system
- Process wire transfers
- Balance credit card advances, travelers checks and money orders
Member Service Clerk
El Paso Area Teachers FCU
El Paso, Texas
04.2002 - 10.2002
- Managed account openings and closures for clients, ensuring accurate and timely service
- Executed opening and closing of IRAs and certificates of deposit, assisting clients in their investment goals
- Processed loan applications to support clients' financial needs
ATM Coordinator
El Paso Area Teachers FCU
El Paso, Texas
08.2001 - 04.2002
- Balanced daily financial reports, ensuring accurate cash flow management
- Coordinated ordering of ATM cards for members, facilitating seamless access to funds
- Compiled and delivered monthly reports of ATM activities, supporting informed decision-making
Senior Teller
El Paso Area Teacher FCU
El Paso , TX
09.1997 - 06.2000
- Coordinated weekly teller schedule to ensure optimal staffing
- Processed withdrawal and deposit transactions for members efficiently
- Conducted daily audits of credit card advances, money orders, and travelers' checks to ensure accuracy and compliance.
- Audit teller boxes on a monthly basis
- Make payments on loans and credit cards Place orders for Money Orders and Travelers Checks
Skills
- Technical support
- Technical troubleshooting
- Customer support
- Customer service
- Billing clarification
- Appointment scheduling
- Highly organized
Languages
English
Professional
Spanish
Professional
Timeline
Bilingual Technical Support CSR II
Spectrum
12.2025 - Current
Bilingual Technical Support CSR I
Spectrum
04.2025 - 12.2025
Bilingual Customer Service Representative
Maximus Health Services
10.2024 - 04.2025
Call Center QA/Web-Care Associate
Empire Today Flooring
04.2022 - 09.2024
Customer Service Associate
Empire Today Flooring
08.2021 - 04.2022
Administrative Assistant
Texas Tech University
08.2010 - 03.2013
ATM Coordinator
El Paso Employees Federal Credit Union
09.2008 - 10.2009
Administrative Assistant
Stevenson Dental Clinic
01.2003 - 06.2006
Accounting Clerk
El Paso Area Teachers FCU
10.2002 - 2004
Member Service Clerk
El Paso Area Teachers FCU
04.2002 - 10.2002
ATM Coordinator
El Paso Area Teachers FCU
08.2001 - 04.2002
Share Draft Coordinator
El Paso Area Teachers FCU
06.2000 - 08.2021
Senior Teller
El Paso Area Teacher FCU
09.1997 - 06.2000