LETICIA RUBIO
43230 FANCHON AVENUE LANCASTER,CA
Summary
A competent professional, graduated as a lawyer at the National Autonomous University of Mexico (UNAM), with a diploma in Business International and other diploma in the teaching of Spanish as a Foreign language, with a great interest in continuing professional career. A professional worker with a high grade of dedication, experience and ability to work in the area of the customer service, always achieving excellent results in the areas in which have worked.
Ability to work with people with different health status, social and cultural conditions. Total sensitivity and attention to help to other.
Competent in gathering details, and personal control to work great under pressure. A proficient Assistant in preparing documents, answering questions and entering data into computer programs.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Provider
In Home Supportive Services
06.2021 - Current
Home assistance to people with illness or disability within their homes. Helps in food preparation, personal and home hygiene. Attention to medical appointments, keeping the recipient safe at home and outside of it. Help the recipient walk and move around the home. Assist the beneficiary with non-medical services related to breathing, such as administering oxygen and taking vital signs.
Export Customer Service Coordinator
BIC "No Sabe Fallar, S.A. De C.V."
10.1999 - 06.2016
- Attend all customer inquiries with sensitivity and professionalism.
- Attention to users by email and phone
- Identify user needs to increase customer service levels.
- Perform administrative activities for customer service, such as updating files and maintaining databases in different programs.
Spanish Teacher
UNIVERSO NET
09.2013 - 07.2015
- Effective work with students in learning and teaching and organize lessons.
Legal Advisor
Volunteer advisor in social organization.
03.2009 - 05.2015
- Counseling clients on domestic violence and abuse of minors.
- Provide information regarding care providers or legal authorities.
Legal Secretary
Attorney General Of Justice Of Mexico
01.1995 - 09.1999
- Organize files for court proceedings.
- Direct victims of domestic violence to proper care institutions.
- Provide help and legal advice to victims of domestic violence and abuse of minors.
- Hear and resolve complaints from users or visitors of Attorney Agency.
- Maintain and updates files and documents related with victims.
Education
Bachelor Degree in Law. -
UNAM. University. From 1992 To 1996
Naucalpan De Juarez, Mexico.06.1996
High School Diploma -
College of Sciences And Humanities.
Naucalpan de Juarez, Mexico.06.1991
Received Spanish Teacher Diploma -
CEPE-UNAM(Teaching Center For Foreigners-UNAM,Mex)
MEXICO CITY06.2019
International Business -
UNAM. University of Mexico. 2012
Naucalpan De Juarez, Mexico.01.2012
Skills
- Extrema dedication and responsibility to care for other
- Excellent customer service skills
- Ability to interact with victims of domestic violence
- Organized, responsible and pay attention to all details
- Like to explore alternative solutions to resolve problems
- Extremely motivated to work with people in various psychosocial conditions or different health status
- English: Intermediate
- Proficient in Office (Word, Excel, Outlook, etc
Certification
- CNA - Certified Nurse Assistant.
- BLS -CPR. Certificate Basic Life Support.
- Received Bachelors in Law Diploma.
- Constancy of model of attention and user service.
- Constancy of model of attention and user service.
- Received Diploma in International Business.
- Received Spanish Teacher Diploma.
- Constancy in grammar, morphology and syntax of the Spanish language. 2019.
Accomplishments
- I received training from IHSS (In Home Supportive Services) to be a home caregiver since 2020.
- Worked directly with Logistics Department, raising the level of customer service and achieving high administrative level in Export activities.
- Managed various database programs, in order to give the best service to the user.
- Managed team of five staff members to obtain the best customer service.
- In a Social Organization, provided legal advice to women affected by domestic violence and child abuse.
- Directed victims of violence to the proper care institutions.
Timeline
Provider
In Home Supportive Services
06.2021 - Current
Spanish Teacher
UNIVERSO NET
09.2013 - 07.2015
Legal Advisor
Volunteer advisor in social organization.
03.2009 - 05.2015
Export Customer Service Coordinator
BIC "No Sabe Fallar, S.A. De C.V."
10.1999 - 06.2016
Legal Secretary
Attorney General Of Justice Of Mexico
01.1995 - 09.1999
Bachelor Degree in Law. -
UNAM. University. From 1992 To 1996
High School Diploma -
College of Sciences And Humanities.
Received Spanish Teacher Diploma -
CEPE-UNAM(Teaching Center For Foreigners-UNAM,Mex)
International Business -
UNAM. University of Mexico. 2012