Summary
Overview
Work History
Education
Skills
Timeline
Generic

LETICIA SANDERS

Jurupa Valley,CA

Summary

Seeking a position as a Process Improvement Specialist where I can apply my strong analytical skills to identify opportunities for process improvement and develop strategies for implementation.

Overview

14
14
years of professional experience

Work History

Corresondent Setup And Purchase Review Support Analyst

Truist
Remote
02.2024 - Current
  • Assist Setup and Purchase Review Managers with Correspondent Operations reports, reviewing for potential risk on Condo Loans, FEMA disasters and Mortgage Insurance.
  • Complete daily and monthly audits to detect and prevent any issues on SOX and other critical controls.
  • Manage pipeline for Verification of Parties to ensure loans are not purchased with any party on the FHFA, FHLMC, or Truist ineligible lists.
  • Assist Setup and Purchase Review Managers with checking out and updating PPM’s as well as creating or updating job aids that correspond with department policies and procedures.
  • Track and log PDI projects and updates in the Workfront System.
  • Communicate with Correspondent Managers any issues that may affect department standard and critical controls, overlays, or current processes.
  • Work with the Correspondent Business Consultants as the SME for Setup and Purchase Review on Empower related projects.
  • Departmental Learning and Development trainings for new mortgage products and processes as requested by Setup and Purchase Review Managers.

Execution and implementation specialist

Truist
12.2019 - 01.2024
  • Assess the cultural landscape and adapts change management strategies, as appropriate.
  • Identify, plan, and implement key projects to improve quality, reduce costs, identify Risks, and increase productivity.
  • Improve cycle time by reducing wasted time, rework, etc. resulting in significant business improvement and customer satisfaction.
  • Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives.
  • Facilitate meetings and/or projects, determine audience and tactics appropriate for a particular discussion.
  • Evaluate process improvement information, including policy and procedures to identify inefficiencies and coordinate to determine a future state that satisfies the business requirements.
  • Uses appropriate measurement, analysis, and evaluation methods to accurately identify and document process improvements.
  • Duties may involve some development and maintaining departmental reporting.
  • Work with offshore Infosys team on the Verification of Parties process by auditing, identifying errors, coaching, and certifying teammates.

Purchase Reviewer

Suntrust now trust
09.2019 - 12.2019
  • Enter, validate, and correct information in Lending Space to ensure data integrity.
  • Communicate loan defects in clear and concise stipulations.
  • Maintain Production, Quality and Service Level Standards set by Manager and Review Type.
  • SME and assist with training and escalation of junior level reviewers.
  • Ensure work product i.e., checklists, and compliance documents are uploaded according to policy.
  • Ensure loan is escalated appropriately to escalation points if applicable.

homeowner association specialist

Carrington mortgage services
06.2019 - 09.2019
  • Reviewed loans in pre and post foreclosure for payment of homeowners’ association assessments.
  • Worked with attorneys in every state to process payoffs.
  • Liaison for the Post Foreclosure team which conveyed properties to HUD.
  • Worked with the Cash department to process checks.
  • Reviewed various loans monthly for payment, maintaining spreadsheets and logs.
  • Implemented and maintained compliance with state guidelines.

Purchase Review Team lead

Suntrust now trust
06.2013 - 06.2018
  • Resolve escalations relating to the seller guide or compliance requirements.
  • Manage a team of purchase review specialists including HMDA Specialist if applicable.
  • Manage daily workflow and production metrics.
  • Ensure compliance with investor, legal, regulatory, and business policies.
  • Interview, hires, trains, mentors and evaluate teammates.
  • Reduce client friction and improve the client experience, maintaining a high standard of customer service to internal and external customers.
  • Serve as first client and/or teammate escalation points.
  • Follow sound risk management practices, manage, and monitor quality initiatives.
  • Create process efficiencies and collaborate on technological needs and enhancements.
  • Resolve Operational problems.

independent review analyst

Promontory
10.2011 - 01.2013
  • Complete independent third-party audits for the Servicer, Wells Fargo.
  • Completed a thorough review of Loss Mitigation complaints against the Servicer.
  • Investigated the mishandling of Government Modification Programs.

Education

High School -

Chaffey High School
Ontario, CA
06.1996

Skills

  • Incident management
  • System standards documentation
  • Data collection
  • Training and coaching
  • Documentation and reporting
  • Data analysis
  • Operating systems
  • Problem-solving
  • Attention to detail
  • Teamwork and collaboration
  • Organizational skills

Timeline

Corresondent Setup And Purchase Review Support Analyst

Truist
02.2024 - Current

Execution and implementation specialist

Truist
12.2019 - 01.2024

Purchase Reviewer

Suntrust now trust
09.2019 - 12.2019

homeowner association specialist

Carrington mortgage services
06.2019 - 09.2019

Purchase Review Team lead

Suntrust now trust
06.2013 - 06.2018

independent review analyst

Promontory
10.2011 - 01.2013

High School -

Chaffey High School

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LETICIA SANDERS