Summary
Overview
Work History
Education
Skills
Certification
Place of living
Lived experience
Timeline
Generic

Leticia Serna-cobos

Springfield,OR

Summary

Dynamic professional with a proven track record at MSH Consulting, enhancing youth engagement through individualized planning and mental health support. Skilled in peer mentoring and leveraging lived experience with youth homelessness, I excel in creating supportive environments. Expertise in Rapid Access Network utilization boosts program efficiency, showcasing a commitment to impactful service and positive reinforcement.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Youth Support Specialist

MSH Consulting
Eugene, OR
11.2024 - Current
  • Encouraged each program participant to interact and provided numerous opportunities to engage with others and enjoy activities.
  • Conducted needs assessments and developed interventions to address identified needs of the youth.
  • Helped youth-focused programs recruit, schedule, and track volunteers to handle front-line activities.
  • Performed assessments to determine individual limitations and strengths.
  • Attended trainings relevant to working with at-risk populations such as mental health first aid training.
  • Connected individuals with relevant community resources and coordinated referrals.

DSP

Supported Independence Services of Oregon
Eugene, OR
09.2024 - 11.2024
  • Monitored health and well-being of clients and reported significant health changes.
  • Helped clients get in and out of beds and wheelchairs.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Consulted with client care team to continually update care plans.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Recorded client status progress and challenges in logbooks and reports.
  • Maintained detailed records of services performed on clients.
  • Assisted clients with maintaining good personal hygiene.

Caregiver

Gateway Living
Springfield, OR
05.2024 - 08.2024
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Monitored health and well-being of clients and reported significant health changes.
  • Improved patient outlook and daily living through compassionate care.
  • Provided emotional support to clients during difficult times.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.

Kitchen Department Manager

McDonald's Restaurant
Philomath, OR
01.2023 - 05.2024
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Delegated work to staff, setting priorities and goals.
  • Conducted weekly meetings with kitchen staff to discuss upcoming events, menu changes or other relevant topics.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.

Education

GED -

Gateways
Springfield, OR
05-2022

Skills

  • Positive reinforcement
  • Peer mentoring
  • Individualized planning
  • Mental health support
  • Lived experience with youth homelessness
  • Can access and use Rapid Access Network

Certification

  • Traditional health care worker - Peer support specialist - youth support
  • Front door assessor threw HMIS

Place of living

  • i currently live in springfield

Lived experience

  • I once was a homeless youth myself
  • I've struggled with housing instability for most of my childhood

Timeline

Youth Support Specialist

MSH Consulting
11.2024 - Current

DSP

Supported Independence Services of Oregon
09.2024 - 11.2024

Caregiver

Gateway Living
05.2024 - 08.2024

Kitchen Department Manager

McDonald's Restaurant
01.2023 - 05.2024

GED -

Gateways

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Leticia Serna-cobos