Leticia Torres
Weslaco,TX
Summary
Reliable Gas Attendant with managerial experience overseeing busy service stations. Committed to maintaining a clean and welcoming environment in a fast-paced setting. Known for excellence in fast learning person. Enthusiastic Gas Station Attendant with 25 years of experience in service. Dedicated to comprehensively enhancing customer experiences through helpfulness and maintaining a clean workspace. Successful at restocking quickly and assisting customers. Reliable Attendant highly effective at managing multiple simultaneous tasks in busy environments. Keeps supplies stocked, areas cleared and hazards eliminated. Offering 25 years of experience in managing. Reliable professional with experience in providing superior customer service and maintenance. Proficient in diagnosing and rectifying mechanical issues, performing preventative maintenance and repairs and adhering to safety protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sub Cook Pool position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Gas Station Attendant
HEB Grocery Store
01.2003 - 12.2023
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Assisted with inventory management, helping to keep stock levels consistent and update.
- Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Performed routine maintenance on fuel dispensers, minimizing downtime and improving overall functionality.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
- Coordinated delivery schedules with vendors to ensure timely replenishment of stock levels without overstocking.
- Boosted upselling success by staying informed about product offerings and suggesting relevant items to customers during transactions.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Pumped gas for guests and took payments.
- Maintained inventory of all saleable items.
- Facilitated sales of services and goods.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
- Followed safety protocols while working, avoiding accidents and injuries.
- Removed safety hazards, soiled items, and trash from customer areas.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Responded to all customer inquiries thoroughly and professionally.
- Trained and mentored new employees on company procedures and safety protocols.
- Monitored and maintained organized work space, confirming efficient operations.
- Responded to customer requests efficiently and with knowledgeable assistance.
Gas Station Manager
Albertson's Grocery Store
01.2000 - 05.2002
- Enhanced customer satisfaction by implementing efficient service protocols and staff training.
- Reduced operational costs through effective inventory management and streamlined processes.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Optimized employee scheduling, balancing workload while maintaining excellent service levels.
- Collaborated with vendors to negotiate better pricing, resulting in increased profit margins.
- Implemented safety procedures to ensure a safe working environment for employees and customers.
- Developed promotional strategies that successfully attracted new customers and increased sales revenue.
- Coordinated routine maintenance tasks, ensuring uninterrupted operations at the station.
- Maintained accurate financial records, enabling timely reporting and informed decisionmaking.
- Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
- Boosted employee morale by fostering a supportive work culture and recognizing outstanding performance regularly.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Oversaw staff recruitment and training processes, building a skilled workforce capable of handling diverse responsibilities effectively.
- Evaluated sales data to identify trends and adjust product offerings accordingly, driving continuous improvement in revenues.
- Streamlined communication between shifts via detailed shift reports highlighting essential updates for seamless transitions.
- Ensured compliance with all relevant regulations by staying current on industry standards and implementing required changes promptly as needed.
- Strengthened relationships with local businesses through community engagement initiatives promoting mutually beneficial partnerships.
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Led team meetings fostering open dialogue about concerns or suggestions resulting in improved operational efficiency.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Fast Food Manager
Dairy Queen Restaurant
09.1995 - 02.2001
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Increased sales through effective promotion of daily specials and upselling menu items to customers.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Implemented regular maintenance schedules for equipment to reduce downtime and improve overall operational efficiency.
- Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
- Assisted upper management in developing budget plans for successful financial management within the establishment.
- Fostered a culture of safety awareness among staff members by conducting regular safety meetings focused on proper food handling practices.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maximized quality assurance by completing frequent line checks.
Education
High School Diploma -
Mercedes High School
Mercedes, TX05.1997
Skills
- Promotional Display Setup
- Punctual and Reliable
- ID Verification
- Flexible Schedule
- Teamwork and Collaboration
- Cleaning and Sanitation
- Problem-Solving
- Basic Housekeeping
- Customer Service
- Signage Maintenance
- Store Maintenance
- Facility Management
- Heavy Lifting
- Equipment Troubleshooting
- Age Verification
- Fuel Pumping
- Window Washing
- Customer Service and Assistance
- Cash Handling
- Inventory Counts
- Lottery Ticket Sales
- Sales Assistance
- Operating Cash Register
- POS Systems
- Inventory Maintenance
- Cash Register Balancing
- Training and Coaching
- Product Merchandising
- Payment Processing
- Stocking
- Stocking Shelves
- Interpersonal Skills
- Flexible Schedule Availability
- Customer Service Excellence
- Sales and Upselling Techniques
- Safety Protocol Knowledge
- Organizational Abilities
- Reliability and Punctuality
- Fuel Dispensing Proficiency
- Professional Appearance
- POS System Operation
- Cleanliness and Hygiene
- Effective Communication Abilities
- Problem Solving Aptitude
- Adaptability and Resilience
- Basic Math Competency
- Self-Motivation and Initiative
- Cash Handling Expertise
- Product Knowledge
- Computer Literacy
- Emergency Response Readiness
- Patience and Empathy
- Multitasking Capabilities
- Maintenance and Repair
- Attention to Detail
- Mechanical Aptitude
- Recordkeeping and File Maintenance
- Sales and Operations
- Valid Driver's License
- Decision-Making
- Time Management
- Car Wash Operations
- Cleaning Procedures
- Equipment Inspection
- Safety Awareness
- Accessory Sales
- Service Dues Reminders
- Critical Thinking
- Active Listening
- Good Judgment
Accomplishments
Lottery Top Seller
Affiliations
- Love to cook different recipes for my kids.
- Traveling and shopping
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Gas Station Attendant
HEB Grocery Store
01.2003 - 12.2023
Gas Station Manager
Albertson's Grocery Store
01.2000 - 05.2002
Fast Food Manager
Dairy Queen Restaurant
09.1995 - 02.2001
High School Diploma -
Mercedes High School